Scenario
Galaxy Center Solutions is preparing to negotiate a contract
with a company called Global Call Centers (GCC) located in Bangalore. GCC’s
principals are Indian.
Deliverable
Do the following:
Analyze the appropriateness of the following types of
service agreements, and recommend one to use.
Memorandum of understanding (MOU).
Service level agreement or master contract for use with GCC.
GCC has sent you its boilerplate agreement that has been
tailored to the specifics of this engagement. It differs significantly from the
ones you have used with your clients, so you feel that there are items in it
that need to be negotiated. Analyze strategies or steps that you would take in
negotiating a change to your preferred service agreement.
Create a 2-page brief for your in-house legal advisor
describing five elements of a service agreement that are operationally
important to Galaxy. State why you believe they are important.
Discuss how you would you prepare to negotiate a contract
with an Indian company. What cultural aspects might you need to consider?
Explain.
Outline how preparations or considerations for executing an
international contract differ from executing a domestic contract.
You have discovered during your contract negotiations that
for the purposes of this engagement, GCC workers will have to work 12 hours per
day. Galaxy has a mandate that says domestic employees work only eight hours
per day. Galaxy is committed in its culture to assure a work and life balance.
Evaluate whether this presents a dilemma for Galaxy.
Additional Requirements
Written communication: Written communication is free of
errors that detract from the overall message.
APA formatting: Use current APA style and formatting
guidelines.
Length: 1–2 pages per item.
Font and font size: Times New Roman, 12 point.
