Week 2 discussion
DQ1
Engaging Your Customers
Choose one of the Action Tips presented in Chapter 2 of the
textbook and describe the tip, as well as how you would implement it for a
particular company.
DQ2
Listening to Your Customers
Choose one of the Action Tips presented in Chapter 3 of the
textbook and describe the tip, as well as why it is important. Illustrate your argument with an example.
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