Graded Homework

Business Process Management Assignment
In this assignment you will analyse, model and design improvement to a business process from a real
organisation of your choice. Your submission will take the form of a report to the organisation from
which the process comes.
To do
To successfully complete the assignment, you should: Identify a business process to use as the basis for the assignment. An ideal business process is
one from an organisation where you have worked or a community organisation you have been
involved with. This close association is best because it means that you will have the depth of
understanding of the chosen process needed to model it accurately, and understanding of the
issues associated with it that could be addressed by business process improvement.
Alternatively you could interview someone else to gain knowledge about a process they are
involved with. If you are unsure what to use please discuss with your lecturer. Model the process using BPMN in Microsoft Visio or other appropriate BPM software Analyse the process to identify issues that could be resolved using business process redesign.
Your As-Is model should provide a basis for this. Design improvements to this process. For example, consider automating some tasks by using
information technology or changing the sequence of activities or making parallel paths in the
process. As part of this you must consider why the To-Be process is an improvement compared
to the As-Is process and what performance indicators could be used to measure success of the
redesign Model the redesigned process using BPMN in Microsoft Visio or other appropriate BPM
software Create a report to the management to the organisation from which the process comes. Note
that presentation of the report including formatting, table of contents etc. is very important and
it should be written in professional language suitable for a manager to read. It should be
structured as described below. Your report should have the following structure and should be submitted as one document (but
you can also submit a supplementary file if it is listed in the table of contents): Cover page Table of contents. It should be generated using the Word Table of Contents feature Introduction. This should include the purpose of the report Background about the organisation. This should provide general background as well has
information that will help to understand the context in which the process occurs Background about the process. This should also include a description of how the
information required to analyse the process was obtained As-Is model of the business process. Modelling should be done in BPMN and supplemented
with descriptions of assumptions and business rules etc. as needed Issues with the process. This should explain issues and problems that have been identified
with respect to the current process Recommendations for improvement. This section should include explain the improvements
that are being recommended and describe why the To-Be process is an improvement compared
to the As-Is process. It should also discuss what performance indicators could be used to
measure success To-be model of the business process. Modelling should be done in BPMN Conclusion. MARKING SCHEME
Component Marks 1 Presentation 10 2 Introduction 5 3 Background about the organisation 10 4 Background about the process 10 5 As-Is model 30 6 Issues with the process 10 7 Recommendations for improvement 10 8 To-be model 15 Total 100