Graded Homework

Review “Benchmark Assignment – Data Analysis Case Study” and “Benchmark Assignment – Data Analysis Case Study Data” for this topic’s case study, evaluating operations for a local restaurant.

Although your friend and restauranteur Michael Tanaglia offered to go over your findings in person, you believe it would be appropriate to also prepare a report and document your findings in writing. In a 1,000-1,250-word report, explain your approach for each evaluation and the rationale for the methods you used. Include any recommendations based on customer satisfaction, forecasting, and staff scheduling data.

Use an Excel spreadsheet file for the calculations and explanations. Cells should contain the formulas (i.e., if a formula was used to calculate the entry in that cell). Students are highly encouraged to use the “Benchmark Assignment – Data Analysis Case Study Template” and “Benchmark Assignment – Data Analysis Case Study Linear Programming Template” to complete this assignment.

Mac users can use StatPlus:mac LE, free of charge, from AnalystSoft.

Prepare the assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

Benchmark Assignment – Data Analysis
Case Study

The Cicero Italian Restaurant was
founded by Anthony Tanaglia in 1947 in Cicero, Illinois, a suburb of Chicago. He
built the business with his family from a small pizza and pasta restaurant to 10locations
in the Chicago area. Michael Tanaglia, Anthony’s grandson, moved to Arizona to
escape the cold Chicago winters and opened a restaurant in the Chandler area. The
Arizona restaurant gained momentum thanks to the Chicago-style pizza and
quality Italian dishes. Anthony decided to expand operations in Arizona, adding
a second location in Glendale. The Glendale location was managed by Michael’s
son Tony.

After ayear of operations, Michael had
some concerns with the Glendale location. Michael does not want his family’s
business to fail, and he wants his grandfather’s legacy to last. Michael also
understands how important an operational evaluation can be to identifying the strengths
and weaknesses of a business. Michael confides his concerns to you andasks if
you will do him a favor and use your quantitative analytic expertise to help
him evaluate the Glendale location’s operations in three key areas: customer
satisfaction, customer forecasting, and staff scheduling. As his friend, you
agree – though his offer to treat you to the large pizza of your choice didnot
hurt.

First
Evaluation

The first evaluation required an
understanding of the factors thatcontribute to customer satisfaction and
spending. Refer to the data Michael provided in the Excel spreadsheet “Benchmark
Assignment – Data Analysis Case Study Data.” Identify which variables are
significant to predicting overall satisfaction. Develop and interpret the
prediction equation and the coefficient of determination. Based upon the data
in this evaluation, what areas should Michael and Tony Tanaglia focus on to
improve customer satisfaction?

Second
Evaluation

The second evaluation requires a
forecast of customers based upon demand. Michael reviewed data for the previous
11 months in an attempt to better forecast restaurant customer volume.