Session 6: UPS Case Study Questions
1. What sorts of information are required to transact, manage and innovate at UPS
and from which UPS information systems is this information drawn? Level of Information Use
transacting Information Type Source Information System management and
control innovation 2. What factors are critical to the success of UPS as an enterprise? What information
systems and networks contribute to the measurement of these factors?
Critical Success Factors Information Systems and Networks that
Enable Measurement 3. Draw a detailed diagram of the various networks employed in the complete cycle
of UPS package from collection through delivery. Use the table below along
with the drawing to describe the elements of the UPS Network Infrastructure.
Key Network Components Add as many lines as needed. prepared by rmk 021615 Reasons for Choice Page 1
