BSBLDR402
Activity 1
What information do employees need in order to do their jobs? From what sources might
they gather that information? (150 words)
List 12 methods of sharing workplace information.
Activity 2
1.
2.
3.
4.
Why might spoken language, such as English be a poor medium for communication?
(125 words
What are body language and paralanguage? In a short sentence explain what they can tell
you that words cannot? (125 words
Research at least one piece of legislation which might impact on the way you
communicate with employees from diverse cultural and social backgrounds and/or with
special needs. How does such legislation impact on workplace communication. (50-75
words)
List eight things that should be taken into consideration when communicating with a
group of people who come from diverse cultural and social backgrounds.
Activity 3
1.
If an employee makes an improvement suggestion why should they receive
feedback about whether the suggestion will be implemented or not? (100 words
2.
Explain in 100 words why it is necessary to have consultative processes in place to
encourage input from employees
3.
List three things that management can do to encourage contributions to continuous
improvement from internal and external sources
Activity 5
1.
Write 200 words describing some of the issues which might be raised in a
workplace and explain why they should be resolved promptly, or referred to
relevant personnel
2.
Why must the processes used to resolve issues be consistent with organisational
policy and current legislation? (150 words)
Activity 6
List three reasons why people within and external to the organisation should be
treated with integrity, respect and empathy
Activity 7
How do an organisation’s social, ethical and business standards help those who work
within the organisation to develop and maintain effective relationships? (50 words)
Activity 8
Wen Jing is a new manager in an office. Describe three ways she could develop and
maintain the trust and confidence of colleagues, customers and suppliers. (100-125
words
One of the characteristics of a good manager is competence. If a manager does not
display the competence that is expected, how can this impact on workplace
relationships and workplace effectiveness. (100 to 120 words)
Activity 9
You have been chosen to deliver a presentation on the interpersonal styles and methods required
of managers in an organisation with a people-centred work culture.
Prepare detailed presentation notes, including:
