Graded Homework

ACT 3

1. briefly describe the stages that a team goes through during its life cycle 50 – 75 words
2. explain why its important to actively support a team through all stages but particularly the first 3 50 – 100 words
3. what things might occur to change the linear progression of a team`s development? give at least 3 examples.
4. describe at least 4 techniques that could be used to help a team establish a culture and ethos that will enable its members to achieve their performance expectations

ACT 4

1. describe a self-managing team 75-100 words
2. why are self-managing teams considered desirable? 75-100 words
3. what might be some barriers for a manager in creating a self-managing team? list 4
4. what strategies can you use, or have you seen in use, that are designed to actively encourage team members to have input into planning, decision-making and the operations of a team? 75-100 words

ACT 5

2. did you have the recommended mix of roles – ie was the team heavily weighted with a particular role type or were there gaps? describe the impact this had on team effectiveness 150 words

3. list at least 4 actions that a team leader might consider taking if the imbalance in a team is detrimental to performance

4. list 6 ways in which a team leader can ensure that team members take responsibility for their own work and assist others with their work.

ACT 6

You are the team leader for a busy, customer focused technology support centre. sue is a long-standing member of your team. her position requires her to answer the telephone, handle face-to-face enquires regarding technical difficulties, use her knowledge and experience to solve problems and finally to communicate solutions to customers.

until recently you considered Sue to be very capable. you received good feedback from other staff and customers about her technical ability and customer service skills generally. recently, however, you have received a number of complains about her from another team member and from several customers. the complaints relate to her terse and harsh interpersonal skills and her lack of responsiveness when dealing with problems. things have become so bad that it is having negative impact on Sue`s immediate team mates. one has refused to work with her and another has complained that they are unable to complete their work as Sue is not feeding the paperwork through quickly enough.

how will you handle this situation? 200-250 words

ACT 7

1. to diagnoses and resolve challenges in an effective manner there need to be number of conditions within the team that support this. list 6
2. list at least 6 ways in which team members might put forward (communicate) concerns, perceveid issues, suggestions and ideas for improvement
3. although in some cases there will be outliers that require creative problem solving processes, a team leader might, in consultation with team members, develop a range of procedures for addressing issues. list 6

ACT 8

1. what advantages are there to the following groups in encouraging participation from all team members?

• an organisation
• the team as a whole
• each individual

2. what are the key requirements for fostering and supporting full commitment in a team situation? 50 words

ACT 9

In what ways team leaders support their teams with regard to identifying and resolving work performance problems? 250 words

ACT 10

1. what are they key aspects to establishing and maintaining open communication processes with stakeholders?
3. a team leader`s behaviour and actions serve as a role model for other members of the team. what does this mean and why is it important? 500 words

ACT 11

1.

2. what can you, as team leader, do to correct this situation and restore it to one of open, effective communication amongst all parties? 100-150 words

ACT 12

1. Give an example of when you had to convey good news to your team. explain how you went about it and how successful you were
2. is it easy or difficult to communicate good news? why? 20 words.
3. why is it more difficult to give bad news? 50 words
4. create your own checklist of what to do and what to not do when communicating bad news.

ACT 14

1. why is it essential that unresolved issues are brought to a final conclusion? 20 words
2. explain what is meant by following up unresolved issues 50 words
3. why is it sometimes necessary for a person external to the team to be brought in to resolve issues? list 3 circumstances when this might be a good idea