Quiz 2
Question 1
The business plan market analysis section should indicate
that the business owner has knowledge of the market, has conducted research
into the market and has ________?
A)
mapped out the company’s organizational structure
B)
narrowed the target market to a reasonable size
C)
estimated future funding requirements
Question 2
Individuals are motivated by a sense of fairness in their
interactions, and our sense of fairness is a result of the social comparisons
we make. This is the ________.
A)
acquired-needs theory
B)
equity theory
C)
two-factor theory
Question 3
Managers who adopt a ________ style communicate with
subordinates about what is expected of them and what happens if they meet these
objectives. Their attention tends to focus on identifying problems and disciplining
employees for poor performance.
A)
laissez-faire
B)
transformational
C)
transactional
Question 4
Which of the following definitions best describes a team (or
work team)?
A)
a group of people with complementary skills who work
together to achieve a specific goal
B)
a group of people performing the same job functions and
working in the same office space
C)
a group of people who go about their jobs independently and
meet primarily to share information
Question 5
A company’s mission statement should have what effect on its
employees?
A)
it should prompt employees to get additional training in
order to stay at the workplace
B)
it should instill fear and uncertainty
C)
it should inspire employees and resonate with their inner
motivations.
Question 6
When one company purchases and absorbs another company it is
called a(n):
A)
franchise
B)
merger
C)
acquisition
Question 7
In email messages, using all capital letters denotes:
A)
nothing out of the ordinary
B)
you are shouting or angry
C)
you are excited or happy
Question 8
Conceptual skills are most essential for:
A)
top-level managers
B)
lower-level managers and employees
C)
mid-level managers
Question 9
In the United States, the________ is the right of an
employer to fire an employee or an employee to leave an organization at any
time, without any specific cause. This principle gives both the employee and
employer freedom to terminate the relationship at any time.
A)
mandatory employment principle (MEP)
B)
right-to-work provision (RTW)
C)
employment-at-will principle (EAW)
Question 10
In his managerial role, Carlos starts every project with a
session focused on goal-setting and dialogue among team members about the best
approach for achieving these goals. This activity is part of which primary
function of management?
A)
directing
B)
planning
C)
controlling
Question 11
An approach of open communication and collaborative decision
making suggests which type of leadership?
A)
democratic leadership
B)
autocratic leadership
C)
laissez-faire leadership
Question 12
Joseph oversees the work of three team leaders at a software
company. He reports to the vice president of operations. Based on this
information, at which management level does Joseph work?
A)
first-line management
B)
top management
C)
middle management
Question 13
Which government entity insures loans for small businesses?
A)
the IRS
B)
the SBA (Small Business Administration)
C)
the Federal Reserve
Question 14
The first step in appraising employees’ performance is to:
A)
share performance appraisal results with the employee
B)
complete a written evaluation rating employee performance
according to the predetermined criteria
C)
set goals, performance expectations and specify the criteria
used to measure performance
Question 15
Allocating resources including people, equipment and money
to carry out the company’s plans is the ________ function of management.
A)
planning
B)
controlling
C)
organizing
Question 16
Marc leads a unit focused on business-to-business sales of
the specialty office furniture his company manufactures. His division includes
teams that perform sales and marketing, accounting, product development and
installation. Another company unit focuses on selling to retailers, designers
and households. How does Marc’s employer structure this organization?
A)
customer division structure
In
B)
functional organization
C)
process division structure
Question 17
________ is the process of identifying suitable candidates
and encouraging them to apply for job openings in the organization.
A)
firing
B)
training
C)
recruiting
Question 18
When a corporation makes payments to its shareholders these
are called:
A)
stock benefits
B)
stock buy-back
C)
dividends
Question 19
________ is the tendency to conform to group pressure in
making decisions, while failing to think critically or to consider outside
influences.
A)
group dynamic
B)
groupthink
C)
group cohesiveness
Question 20
Attracting talented employees, developing existing
employees, retaining good employees, and managing these tasks is a matter of
________: the process of developing a plan to satisfy an organization’s human
resources (HR) needs.
A)
strategic human resource planning
B)
strategic employee planning
C)
critical human resource planning
Question 21
What is the purpose of a mission statement?
A)
it explains how the company was created
B)
it describes the purpose of the organization
C)
it defines who will do what in the company
Question 22
The ability to reason abstractly and analyze complex
situations is known as:
A)
organizational skills
B)
technical skills
C)
conceptual skills
Question 23
Lois works at ActiveTech’s headquarters where she leads a
team of eight people. The team is focused on providing technical support and
customer service for ActiveTech’s new line of wearable computing gear for
runners. It is Lois’s sole responsibility to set team goals, assign tasks and
monitor the performance of team members. Lois reports to her manager on team
progress, outcomes and performance metrics. Lois’s team structure is:
A)
a virtual team
B)
a self-managing team
C)
a manager-led team
Question 24
By asking individuals what satisfies them on the job and
what dissatisfies them, Frederick Herzberg came to the conclusion that:
A)
aspects of the social environment that satisfy and
dissatisfy employees are very similar
B)
the same work environment satisfies some employees while
dissatisfying others
C)
aspects of the work environment that satisfy employees are
very different from aspects that dissatisfy them
