LA1
“Management is doing things right;
leadership is doing the right things.”
Peter Drucker
“Leadership is working with goals and vision;
management is working with objectives.”
RusellHonore
Warren Buffett
Paul Hawken
“Management is nothing more than
motivating other people.”
Lee Iacocca
In the five quotes above each
leader is commenting on the perspective of a manager in the organization as
opposed to a leader. Keep these quotes in your mind when reading this week’s
material and formulate your management perspective. How should a manager approach
his or her job? What ideas should be their watch words? Think of things like
setting goals, making decisions, motivating employees and allocating resources.
What mindset should a good manager have to approach these tasks?
LA2
You are the manager of the
northern branch of the Laurel City bowling alleys. The owner, Jill Espy, has 4
other bowling alleys around town. The average employee assigned to the
concession stand of all the Laurel City bowling alleys lasts 3 years. However,
in your branch the average employee lasts only 8 months. Jill is concerned
about this huge discrepancy and wants to know your explanation for the
difference and what you can do to correct the problem. Training new employees
is costly to the company and this high turnover is costing her money that could
be better spent elsewhere.
You have tried talking with
your current concession staff and have learned that pay and scheduling may have
some effect on the turnover rate. However, one person indicated that many of
them do not know how to handle difficult customers. It made them not want to
come to work.
From your reading this week on
a manager’s need to lead their people how would you solve this problem?
Consider motivation techniques, mentoring or other ideas from you reading to
effectuate a positive change. Think outside the box. Be sure to look at all
your resources including those within the organization and those without.
