Ch. 9-One of the objectives of CRM software is to capture data about every contact the company has with a customer and to store it in the CRM system. Do you think customers might be concerned with this practice? Why or why not? (minimum 2 Pages)
Ch. 10-Identify a problem related to your school or university, or your studies, and use the problem-solving process outlined in the text to generate solutions to this problem. (minimum 2 Pages)
ADDITIONAL RESOURCES
Chapter 9
The ABCs of ERP: http://teaching.fec.anu.edu.au/INFS3024/Lecture%20Notes/The%20ABCs%20of%20ERP%20-%20Enterprise%20-%20CIOb.pdf
Business Intelligence: http://businessintelligence.com/
SAP: http://www.sap.com/index.epx
Chapter 10
Decision Support Systems Resources: http://dssresources.com/
IBM Lotus Software: http://www-01.ibm.com/software/lotus/
The Society for Modeling and Simulation International: http://www.scs.org/
