October 24, 2025 Claire B 0 Comments

A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____. (Points : 5)

scapegoating
informal organization
groupthink
work specialization
emotional contagion

Question 2.2.(TCO 5) Which of the following chain-of-command systems was developed to address the need to combine specialization with management control? (Points : 5)

Line organization
Line-and-staff organization
Agile organization
Formal organization
Informal organization

Question 3.3.(TCO 5) In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____. (Points : 5)

core competencies
decentralization
work specialization
chain of command
centralization

Question 4.4.(TCO 5) The number of workers who report directly to a manager is called the manager’s _____. (Points : 5)

chain of command
functional structure
divisional structure
span of management
task force

Question 5.5.(TCO 5) Kelly, who had recently joined an organization, participates in all corporate events because she wants to be accepted as a friend by her coworkers. According to David McClelland’s three-needs theory, this desire is known as _____. (Points : 5)

need for power
need for achievement
need for self-esteem
need for affiliation
need for security

Question 6.6.(TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm’s employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin’s measures are based on which of the following approaches? (Points : 5)

McClelland’s three-needs theory
Theory X
Theory Y
Herzberg’s two-factor theory
Scientific management

Question 7.7.(TCO 5) _____ connects an employee’s efforts to the outcome he or she thinks will result from those efforts. (Points : 5)

Maslow’s hierarchy
Herzberg’s two-factor theory
David McClelland’s three needs theory
Expectancy theory
Equity theory

Question 8.8.(TCO 5) _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. (Points : 5)

Maslow’s hierarchy
Herzberg’s two-factor theory
David McClelland’s three-needs theory
Expectancy theory
Equity theory

Question 9.9.(TCO 5) Which of the following statements is true about management by objectives? (Points : 5)

It suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.
It has not been validated by experimental research.
It reduces employee involvement in goal setting and decision making.
It reduces employee stress by removing specific goals and targets.
It ensures that employees’ activities are directly linked to achieving the organization’s long-term goals.

Question 10.10.(TCO 5) IBM established executive-led task forces to represent women, Asian Americans, African Americans, Hispanic Americans, Native Americans, people with disabilities, and individuals who are gay, lesbian, bisexual, and transgender. This is an example of _____. (Points : 5)

diversity initiatives
horizontal integration
ethnocentric policies
decentralization
deregulation

Question 11.11.(TCO 5) Quality of hire measures _____. (Points : 5)

the amount of money spent in hiring and training new employees
the level of productivity of employees in the probationary period
how closely incoming employees meet the company’s needs
the percentage of minority groups in a firm’s workforce
the percentage of the workforce that leaves every year

Question 12.12.(TCO 6) A _____ is a special type of bar chart that shows the progress of all the tasks needed to complete a project. (Points : 5)

Forecast schedule
Gantt chart
Value chart
PERT diagram
Supply chain diagram

Question 13.13.(TCO 6) Which of the following is the main purpose of just-in-time systems? (Points : 5)

Disintermediation of distribution
Bettering work scheduling
Strategic analysis
Capacity improvement
Better inventory management

Question 14.14.(TCO 6) _____ refers to the creation of identical goods or services in large quantities. (Points : 5)

Mass customization
Batch-of-one production
Mass production
Customized production
Mass personalization

Question 15.15.(TCO 6) Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____. (Points : 5)

mass customization
mass production
customized production
mass manufacturing
batch-of-one production

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