- Current newspaper article from a credible source that reports on an incident in which an organization allowed some harm to occur to its customers as a result of the misuse of social media or the internet. Navigate to the threaded discussion below and respond to the following:
- Identify the organization and the specifics of the incident. Determine who was harmed, who caused the harm, what damage occurred, and the root cause of the problem. Provide a detailed analysis that demonstrates clear, insightful critical thinking.
- Review the Situational Crisis Communication Theory presented in Workshop Two. To what degree was the organization responsible for the harm? Evaluate the appropriateness of the organization’s communication response. Provide a detailed analysis that demonstrates clear, insightful critical thinking.
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