Your company strongly believes in total quality management as foundation for the success of the company. As an MBA graduate working as a manager in your company, you are requested by your managing director to conduct a seminar on “The Importance of Total Quality Management in the Organization” focusing on the following issues:
Question 1: Please explain concept of quality, quality control on your own words based on your learning in the class.
Question 2: Please briefly define total quality management and discuss briefly how it is helpful for top management in your organization.
Question 3: What does ‘continuous improvement’ mean to you?
Question 4: Present different tools of quality which are useful for total quality management.
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