discussed that you feel you need a broader understanding of your group member’s
thoughts and ideas.
The Central Engineering and Research Group (CERG)is a
service group. Since Deming, Juran and Crosby wrote primarily about
“products”. How do their theories apply to your group? Discuss this
with the other analysts.
One of the topics is “getting back to basics”. The
speaker reminds the group that any quality management program includes people
(managers, workers, executives, inspectors, and so on), systems (machines,
procedures, processes, equipment, communications), inputs (raw materials,
information, energy, and so on), and outputs (materials, information, reports,
and services). Discussion after the speech focuses on the importance of good
managers and good systems. You participate by explaining why both are integral
to an organization and the effects, if any, of an imbalance within any of these
areas. Use your current experience and challenges at CANTECH .
Objective:
1. Discuss the role of the organization’s leadership,
communications, policies, and culture in implementing and sustaining a quality
initiative.
2. Use effective communication techniques.
3. Use team and problem-solving skills to collaborate on a
project.
