- What are the benefits of an effective grievance procedure?
2. What is the difference between mediation, conciliation and arbitration?
3.Explain the systems, policies and procedures an organisation should have in placeto support the development of effective work relationships.
PART B: Lead and manage team effectiveness
- What are the benefits of well-managed teams?
2.What are some of the negative impacts of a poorly functioning team?
3. Complete the following in relation to teams at a workplace:
a.According to you, what does an effective team look like at the workplace?
b.What does an effective team sound like?
c. What does it feel like to be part of an effective team?
4. What do you understand by ‘merged teams’ and ‘mixed teams? What are some of the problems managers are likely to face when these types of teams start working together?
5. What are the benefits of developing a ‘team charter’?
