Middleville Regional Health Care is one (1)
of three (3) hospitals serving a community of 350,000 people. Summary
statistics on Middleville and its competitors, from the AHA Guide, are shown
below in Table 1. All three organizations are not-for-profit.
Table 1: Middleville, Brierfield, and
Greystone Health Care Systems
|
Name |
Beds |
Admissions |
Census |
OP Visits |
Births |
Expenses (000) |
Personnel |
|
Middleville |
575 |
13,000 |
350 |
221,000 |
2,300 |
$125,000 |
2,000 |
|
Brierfield |
380 |
17,000 |
260 |
175,000 |
1,200 |
$130,000 |
1,875 |
|
Greystone |
350 |
10,000 |
180 |
40,000 |
900 |
$80,000 |
1,200 |
The governing board of Middleville hired a
consulting company to evaluate its strategic performance, specifically in the
areas of Human Resources, Information Technology, Financing, and Marketing. As
part of the consultant’s evaluation, several leaders of Middleville’s units
were asked their perspective of the organization’s performance.
You
are working for the consultant. Your job is to identify the issues from the
response that should be considered further by the consultant team and possibly
discussed with the governing board and the CEO. The firm has a rule, “Never
offer a criticism or negative finding without suggesting how the client
organization can correct it,” so you must indicate what sort of correction you
would recommend as part of your list. Because you know there were about two (2)
dozen other interviews, you decide you should rank your issues in importance,
to make sure the most critical are discussed.
Write a six to eight (6-8) page paper in
which you:
1.
Explain the governing board’s
role in these strategic initiatives, determining its responsibility and
involvement.
2.
Evidence-based management means
that operational and strategic decisions are made based upon the evidence that
goals and objectives are actually being met. Quantitative measurements must be
identified and measured. This data is then used to evaluate the HCO’s
performance. Name three (3) performances Middleville can use to measure its
success in providing quality healthcare to the community, and identify
quantifiable, measureable indicators that can be used to do so. Explain the
importance of each performance measurement.
3.
Given the statistics of
Middleville and its two (2) competitors provided in Table 1, recommend to the
HCO what areas it should focus on to maintain its competitive market share as
well as continue to provide healthcare to the community in the 21st century.
4.
Some of Middleville’s Board
members are very interested in pursuing advanced technology systems over the
next five (5) years, while others are concerned about the enormous expense and
need assurance that the investment in technology will be worthwhile. In both
monetary and process terms, describe the costs and benefits associated with
implementing EMR and associated health data systems. Lay out a plan for how
various systems can be implemented.
5.
Middleville has faced many
challenges in recruiting and retaining nurses and other clinical employees. The
economy has hit the area very hard and budgetary limitations have reduced the
amount of money available for salary increases. The Board knows it needs to
provide other benefits to their valued employees. Provide at least two (2)
suggestions to Human Resources to promote employee satisfaction and, therefore,
retain experienced personnel.
·
Use at least three (3) quality
resources in this assignment. Note: Wikipedia and similar Websites do not
qualify as quality resources.
