Question 1
Decision-making is essentially a
problem-solving process that involves eliminating barriers to organizational
goal attainment.
True
False
Question 2
________ refers to the fact that
managers are constrained in terms of time, computational power, and knowledge
when making decisions.
Heuristic
Bounded rationality
Intuition
Satisficing
Question 3
The proportion of the total management
system that a decision will affect is called the:
discretionary area
level of management
type of decision
span of management
scope of the decision
Question 4
Expected value equals the income
that an alternative would produce times the probability of producing that
income.
True
False
Question 5
Implementation of the chosen
alternative is the final step in the decision-making process.
True
False
Question 6
The ideal decision maker:
emphasizes the realization of the potential of the
organization
accepts little outside help in making decisions
relies heavily on suggestions from other organization
members
preserves the status quo
all of the above
Question 7
The broader the scope of the
decision, the higher the level of management responsible for it.
True
False
Question 8
If the potential income from a
particular project was $150,000 and the probability of attaining that income
was 5%, the expected value would be $750,000.
True
False
Question 9
A group decision process in which
negative feedback on any suggested alternative is forbidden until all members
have presented alternatives is called brainstorming.
True
False
Question 10
Employees are more apt to be
committed to a decision reached through consensus.
True
False
Question 11
The process of determining how
the management system will achieve its objectives is planning.
True
False
Question 12
One of the advantages of an MBO
program is that it continually emphasizes what should be done in order for the
organization to reach its goals.
True
False
Question 13
Which of the following is NOT one
of the key areas in which Drucker advised managers to set management system
objectives.
Profitability
Market Standing
Government Regulation
Innovation
Question 14
Of the four primary management
functions organizing usually precedes planning.
True
False
Question 15
Short-term objectives are targets
to be achieved within five to seven years.
True
False
Question 16
The protective purpose of
planning is to:
protect managers from their environment
minimize risk by reducing the uncertainties surrounding
business conditions
decrease paperwork and red tape
increase the degree of organizational success
decrease the impact of top management upon operational
employees
Question 17
The organizational planner is
most often the chief executive of the organization.
True
False
Question 18
Which of the following is NOT one
of the key areas in which Drucker advised managers to set management system
objectives?
worker attitude
innovation
number of employees
public responsibility
managerial development
Question 19
The primary management function
is:
organizing
controlling
planning
staffing
influencing
Question 20
Management-by-objectives is only
a valuable tool for profit-seeking organizations.
True
False
Question 21
The first step in designing a
PERT network is to identify the critical path.
True
False
Question 22
The portion of the total
management system at which a plan is aimed is called the ________ of the plan.
time dimension
scope
level
longevity
repetitiveness
Question 23
Determining at what rate
employees are leaving an organization to go to other organizations is part of
human resource planning.
True
False
Question 24
According to the text, which of
the following is NOT a dimension typically considered when developing a plan?
Scope
Time
Level
Social
Question 25
In what stage of the product life
cycle are sales sharply decreasing?
retrenchment
saturation
growth
maturity
decline
Question 26
The concept of forecasting can be
traced at least as far back as Fayol.
True
False
Question 27
Which scheduling tool is normally
used to schedule production inputs such as human resources and machinery?
PERT diagrams
planning sheets
SWOT Analysis
Gantt charts
Work flow diagrams
Question 28
A straightforward method of
predicting future sales levels primarily by asking appropriate managers within
the organization to give their opinions on what will happen to sales in the
future is:
the jury of executive opinion method
time series analysis
brainstorming
the nominal group technique
the Delphi technique
Question 29
Strategic planning and tactical
planning are directly related to which dimension of planning?
repetitiveness
level
scope
time
both A and C
Question 30
Programs and budgets are:
single-use plans
policies
guidelines
standing plans
procedures
Question 31
A management guideline that
advises managers to commit funds for planning only if in the foreseeable future
they can anticipate a return on planning expenses as a result of the long-range
planning analysis is termed:
the principle of the objective
organizational planning
the commitment principle
strategic planning
tactical planning
Question 32
Question marks in the BCG
Growth-Share Matrix are businesses with a high market share in a slowly growing
market.
True
False
Question 33
The initials SWOT stand for
Strengths, Weaknesses, Opportunities, and Threats.
True
False
Question 34
A business strategy that is
generally applied to star or question mark SBUs is:
stability
divestiture
focus
growth
retrenchment
Question 35
The commitment principle is a
management guideline that advises managers to totally commit themselves to
strategic planning.
True
False
Question 36
“In what kinds of
environments does the organization now exist?” is one of the four basic
questions required for critical question analysis.
True
False
Question 37
Mary has just formulated a budget
for the coming year. This would most likely be categorized as:
strategic control
tactical planning
strategic planning
intermediate planning
operational planning
Question 38
The strategy development tool
that matches internal organizational strengths and weaknesses with external
opportunities and threats is:
critical question analysis
Porter’s Model for Industry Analysis
the Delphi method
business portfolio analysis
SWOT analysis
Question 39
The strategy development tool
that consists of answering basic questions about the present purposes and
objectives of the organization and its environment is:
Porter’s Model for Industry Analysis
critical question analysis
SWOT analysis
business portfolio analysis
the Delphi method
Question 40
Which of the following is NOT one
of the five steps of strategy management?
strategic control
environmental control
strategy implementation
strategy formulation
environmental analysis
Question 1
Stress is seldom significantly
reduced until the stressor has been coped with or withdrawn from the
environment.
True
False
Question 2
Which of the following is NOT an
observable symptom of undesirably high stress levels?
Moodiness
Higher energy levels
Constant fatigue
Increased aggression
Question 3
Which of the following is NOT a
commonly voiced weakness in OD efforts?
The costs of the program are difficult to gauge
OD programs are generally too time consuming
OD objectives are commonly too specific
The effectiveness of an OD program is difficult to evaluate
Question 4
Clarifying and redesigning jobs
within the organization would be an example of:
technology change
structural change
a project organization
a matrix organization
people change
Question 5
________ is a conflict management
technique whereby managers simply ignore the conflict.
Compromising
Resolving
Avoiding
Forcing
Question 6
The highest level of worker
performance and productivity is associated with the lowest level of worker
stress.
True
False
Question 7
The ideal managerial style, as
described by the managerial grid, is the:
1,9 position
5,5, position
9,9 position
1,1 position
changes based on the particular situation
Question 8
Which of the following is NOT a
skill necessary for success as a change agent?
facility in using behavioral science tools to influence
people
skill to solve change-related problems
ability to understand financial models
ability to determine how a change should be made
ability to determine how much change employees can withstand
Question 9
The three categories of factors
that determine organizational effectiveness are:
people, technology, and structure
technology, money, and people
money, people, and structure
people, structure, and organization
structure, technology, and principles
Question 10
Designing and operating career
counseling programs is an effective way of reducing unwanted stressors
True
False
Question 11
A job description is a list of
specific activities that must be performed to accomplish some task or job.
True
False
Question 12
The first step in the functional
similarity method is:
examine management system objectives
designate appropriate activities that must be performed to
reach desired objectives
make specific individuals responsible for performing
specific jobs
create an organization chart
design specific jobs by grouping similar activities
Question 13
Line authority is the right to
make decisions and to give orders concerning the production, sales, or
finance-related behavior of subordinates.
True
False
Question 14
Even though organizational
objectives and other conditions within the management system might change,
individual job activities should remain the same.
True
False
Question 15
Responsibility gaps usually have
a more significant impact on the management system when they relate to
non-managers than when they relate to managers.
True
False
Question 16
The Chief Financial Officer in an
organization may be an individual with functional authority.
True
False
Question 17
Responsibility is the management
philosophy whereby individuals are held liable for how well they use their
authority or live up to performing predetermined activities.
True
False
Question 18
The first step in the delegation
process is assigning specific duties to the individual.
True
False
Question 19
When staff personnel help
establish a mechanism for evaluating the effectiveness of organizational plans,
they are operating in a service role.
True
False
Question 20
Staff authority consists of the
right to advise or assist those who possess line authority.
True
False
Question 21
A flat organization chart:
is characterized by medium spans of management
is characterized by broad spans of management
has a long chain of command
violates the unity of command principle
is characterized by narrow spans of management
Question 22
Which of the following is NOT one
of Henri Fayol’s 16 general guidelines for organizing resources?
establish a single competent, energetic guiding authority
recognize the unity of command
offer fair and suitable rewards for services rendered
avoid regulations and red tape
place primary attention on improving efficiency
Question 23
Bureaucracy can be characterized
as a management system with detailed procedures, rules, and a clearly outlined
organizational hierarchy with impersonal relationships among organization
members.
True
False
Question 24
Classical organizing theory
comprises the cumulative insights of early management writers on how
organizational resources can best be used to enhance goal attainment.
True
False
Question 25
The orderly arrangement of group
efforts to provide unity of action in the pursuit of a common purpose is:
span of management
division of labor
coordination
span of control
teamwork
Question 26
Division of labor is the
assignment of various portions of a particular task among a number of
organization members.
True
False
Question 27
Few levels and relatively broad
spans of management characterize a flat organization chart.
True
False
Question 28
Effective coordination can only
be achieved through close supervision of employees.
True
False
Question 29
The assignment of various
portions of a particular task among a number of organizational members is:
division of labor
unity of command
span of management
coordination
span of control
Question 30
The first step in the organizing
process is to establish major tasks.
True
False
Question 31
Hiring employees from the
competition has the tendency to reduce the:
salaries
amount of time required for the process
selection costs
performance appraisal costs
training costs
Question 32
Which of the following is NOT a
recruiting source from outside of the organization?
Employment agencies
Educational institutions
Competitors
Current employees
Question 33
All of the following are
on-the-job training methods EXCEPT:
position rotation
coaching
role playing
special project committees
all of the above are on-the-job training methods
Question 34
Lecture is a technique for
instructing without the presence or intervention of an instructor.
True
False
Question 35
Lectures are primarily a one-way
communication situation in which an instructor orally presents information to
an individual or a group of listeners for training purposes.
True
False
Question 36
If a test is reliable it should
be used as the sole determinant in hiring decisions.
True
False
Question 37
Even if a test is reliable it can
still be discriminatory.
True
False
Question 38
Employment agencies are private
agencies that help people find jobs and help organizations find job applicants.
True
False
Question 39
The performance appraisal should:
be acceptable to the evaluator and the individual being evaluated
provide a base for improving individuals’ earning potential
focus on the evaluator’s impression of the individual’s work
habits
stress only performance in the position the individual holds
focus on subjective areas of performance
Question 40
A human resource inventory
contains the organizational history of an individual and indicates how that
individual might be used in the organization in the future.
True
False
