Read Chapter 22 Case Study Keep Patients Waiting ? Not in My Office on pgs. 615-617 in your textbook. Answer the questions at the end of the study.
Format for Case Study:
- Title Page
- Include the questions and answers
- Reference Page (If needed include citations for every reference)
1.
What features of the appointment
scheduling system were crucial in capturing “many grateful patients”?
2.
What procedures were followed to keep
the appointment system flexible enough to accommodate the emergency cases, and
yet be able to keep up with the other patient’s appointments?
3. How were the special
cases such as latecomers and no-shows handled?
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