- Discuss the importance of integrating the voice of the customer into all decisions under the concept of Quality Function Deployment (QFD).
- Describe service process design and the service encounter design.
- What is Design for Reliability? Why is reliability important? Describe series and parallel systems?
- Describe Throughput and explain why the identification and elimination of bottlenecks are key to improving productivity.
All references are required to be in current APA format.
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