Assist with these 3 questions from the Customer Service MKT 121 Challenge Exam.
The answers marked in red are my incorrect answers.
62. Which of the following is NOT one of the key domains for customer service?
a. presence?
b. human connectivity
c. communication?
d. automation
73. To effectively block or delete a perception pattern, you need to:
a. change the perception of the value.
b. substitute another pattern.?
c. alter your approach to the pattern.
d. None of the above.
87. If several people are asking the same question, you have:
a. an information problem.?
b. parallel information deficiency.?
c. an opening for superior customer service.
d. All of the above.
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