Read the following thoughts regarding delivering bad news to employees and customers.
- Communication author Dana Bristol-Smith likens delivering bad news to removing a Band-Aid — “You can do it slowly or quickly.” She thinks that quickly is better, particularly when companies must give bad news to employees.
- Publisher Malcolm Forbes observed, “To be agreeable while disagreeing — that’s an art.”
Describe a scenario where you have been an employee or customer and received bad news. Did you prefer the “Band-Aid” be removed quickly or slowly? Why or why not?
We have all been customers or employees where someone has disagreed with us ineffectively. Describe a scenario and tell how the person could have improved communication by being “agreeable” while disagreeing.
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