Graded Homework

Stage 2: Process
Analysis

Before you begin work on this assignment,
be sure you have read the Case Study and reviewed the feedback received on your
Stage 1 assignment.

Overview

As the business
analyst in the CIO’s department of Chesapeake IT Consulting (CIC), your next task
in working towards an IT solution to improve the hiring process at CIC is to conduct
a process analysis. This will identify
how the current manual process is working and what improvements could be made
to the process that would be supported by a technology solution.

Assignment – BA&SR Section
II – Process Analysis

The first step is
to incorporate the feedback you received on your Stage 1 assignment, making any
needed corrections or adjustments. Part of the grading criteria for Stage 4
submission includes addressing previous feedback to improve the final
report. For this assignment, you will add Section II of the Business Analysis
and System Recommendation (BA&SR) Reportby conducting
an analysis of the current hiring process and presenting information on
expected business improvements. This analysis lays the ground
work for Section III – Requirements
of the BA&SR Report (Stage 3 assignment) which will identify CIC’s
requirements for a system.

Using the case
study, assignment instructions, Course Content readings, and external
resources, develop your Section II:
Process Analysis. The case study tells you that the executives and employees at CIC have
identified a need for an effective and efficient hiring system. As you
review the case study, use the assignment instructions to take notes to assist
in your analysis. As the stakeholders provide their needs and expectations to improve the
process, identify steps that could be improved with the support of a hiring
system. Also look for examples of issues
and problems that can be improved with a technology solution.

Use the outline format, headings
and tables provided and follow all formatting instructions below.

Begin with your Section I (Stage 1 assignment), making
changes based on feedback you received and add Section II. Apply specific information from the case
study to address each area.

II. Process Analysis

A.
Hiring
Process:

Part 1 – To
understand what the new hiring system needs to do for CIC, you will first
analyze the current hiring process (often referred to as the “as-is
process”). The stakeholder interviews in
the CIC Case Study provide some needed information about how the process is
currently conducted, but you may need to make some additional logical assumptions. You will need to combine the steps that each
interviewee discusses and organize them into a logical sequence showing the
high-level start to finish process. First,
insert an introductory opening sentence for this section that addresses both
Part 1 and Part 2 below. Then, insert
into the table the steps that are missing and enter the position title of the
person who would perform each step. The
beginning and ending steps have been provided for you and should remain in your
table. Each process step should be
concise and include an action verb.
(Provide an introductory sentence and copy the table and insert
information within.)

Part 2 – The
overall hiring process has several steps which you listed for Part 1
above. For each of the steps listed,
complete the To-Be Process column in
the table describing how this part of the process will be supported by the technology solutionto improve the hiring process. Then complete the Business Benefits of the
Improved Process column by explaining how this part of the process can
contribute to the overall business strategy
– think at a higher level than the specific process
step. For each step, identify the
result of using the system, as shown in the two examples. While it is important the system will speed
up each step of the process, think about how CIC or the responsible employees
would benefit from using an automated system to perform that step.

The first
row and last rows have been completed for you as an example and must be
retained and not revised. Insert logical
steps that would sequentially fall between #1 and #12.

CIC Hiring Process
As-Is Process (Part 1)	Responsible CIC Position (Part 1)	To-Be Process – How the System Will Support the New Process (Part 2)	Business Benefits of Improved Process (Part 2)
1. Recruiter receives application from job hunter via Postal Service Mail. EXAMPLE PROVIDED – Retain as #1	Recruiter	Receive application via on-line submission through CIC Employment Website and store in applicant database.	More efficient submission process decreases time needed to receive and begin processing applications. This will present a positive image to potential employees and help CIC compete for top IT talent.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11
12. Ted prepares offer letter based on information from recruiter and puts in the mail to the chosen candidate. EXAMPLE PROVIDED – Retain as #12.	Administrative Assistant	Prepares job offer letter by selecting information needed for specific candidate; system completes the template with stored information, and Ted reviews and emails to candidate.	More efficient offer process presents positive image to applicants and decreases time needed to prepare offer letter, and enable CIC to hire in advance of the competition.

B. Expected Improvements – As
noted in the case study, there are a lot of manual processes, overwhelming
paperwork, difficulty scheduling interviews, etc. A technology solution can address many of
these issues. For each of the areas
listed in the table below, provide examples of issues from the case study and
how a technology solution could be used to improve these areas. Issues and improvements should be addressed
in 1-2 clear, complete sentences with information incorporated from the case
study. The first one is provided as an
example.(Provide an
introductory sentence and copy the table and insert information within.)

Area	Current Issues (from the Case Study)	Improvements (due to use of technology)
Collaboration: EXAMPLE PROVIDED:	The Hiring Manager states that he isn’t as responsive to HR as he could be as recruiting is only one of the many areas he is responsible for. Therefore, he depends on Recruiters to stay on top of the recruiting process.	An efficient system with all information in one place, easily accessible and updated in real time could make his recruiting job easier; and he could devote time to effectively working collaboratively and proactively with HR on his staffing needs.
Communications: Explain how a hiring system could improve internal and external communications
Workflow: Explain how a hiring system could improve the CIC hiring process by providing a consistent structure for each participant to perform his/her part in the hiring process.
Relationships: Explain how implementing an enterprise hiring system could foster stronger relationships with applicants/potential employees.

Formatting
Your Assignment

Consider your audience – you are writing in the role
of a CIC business analyst and your audience is CIC and your boss, the CIO. Don’t discuss CIC as if the reader has no
knowledge of the organization. Use third
person consistently throughout the report.
In third person, the writer avoids the pronouns I, we, my, and
ours. The third person is used to make the writing more objective by taking the
individual, the “self,” out of the writing. This method is very helpful for effective
business writing, a form in which facts, not opinion, drive the tone of the
text. Writing in the third person allows the writer to come across as unbiased
and thus more informed.

·
In Stage 2, you are preparing the second part of a 4-stage report. Use the structure, headings, and outline
format provided here for your report.

·
Begin withSection I, revised
according to any feedback received and add to it Section II.

·
Write
a short concise paper: Use the recommendations
provided in each area for length of response. It’s important to value quality over quantity. Section II should not exceed 3 pages.

·
Content
areas should be double spaced; table entries should be single-spaced.

·
To copy
a table: Move your cursor to the
table, then click on the small box that appears at the upper left corner of the
table to highlight the table; right click and COPY the table; put the cursor in
your paper where you want the table and right click and PASTE the table.

·
Ensure
that each of the tables is preceded by an introductory sentence
that explains what is contained in the table, so the reader understands why
the table has been included.

·
Continue to use the title page created in Stage 1 that
includes: The company name, title of
report, your name, Course and Section # and date of this submission.

·
Use at
leasttwo resources with APA formatted citation and reference
for this Stage 2 assignment. Use at
least one external reference and one from the course content. Course content should be from the class reading content, not the
assignment instructions or case study itself.

·
Add the references required for this assignment to the Reference
Page. Additional research in next stages will be
added to this as you build the report. The final document should contain all
references from all stages appropriately formatted and alphabetized.

·
Running
headers are not required for this report.

·
Compare your work to the Grading Rubric
below to be sure you have met content and quality criteria.

·
Submit your paper as a Word document,
or a document that can be read in Word. Keep
tables in Word format – do not paste in graphics.

·
Your submission should include your
last name first in the filename: Lastname_firstname_Stage_2

GRADING
RUBRIC:

Criteria	90-100% Far Above Standards	80-89% Above Standards	70-79% Meets Standards	60-69% Below Standards	< 60% Well Below Standards	Possible Points
As-Is Process Analysis Analysis describes the hiring process in terms of CIC requirements.	18-20 Points 10 steps in logical sequence and individual appropriately identified; clearly derived from the Case Study, and demonstrates sophisticated analysis.	16-17 Points 10 steps in sequence with logical individual identified; derived from the Case Study, and demonstrates effective analysis.	14-15 Points 10 steps are mostly in sequence and logical; individual identified; related to the Case Study.	12-13 Points Fewer than 10 steps and/or individuals not identified and/or is not related to the Case Study, and/or contains significant incorrect information.	0-11 Points Not included, is extremely incomplete, or is not related to the Case Study.	20
To-Be Process Analysis Analysis describes how the system will support the new hiring process	18-20 Points To-Be Process step clearly relates to corresponding As-Is Process step and fully explains how the system will support it; demonstrates sophisticated analysis.	16-17 Points To-Be Process step relates to corresponding As-Is Process step and explains how the system will support it; demonstrates effective analysis.	14-15 Points To-Be Process step provided for each As-Is Process step and an explanation is provided for each.	12-13 Points Fewer than 10 To-Be Process steps and/or explanations are provided; and/or contains significant incorrect information.	0-11 Points Not included, is extremely incomplete, or is not related to the Case Study.	20
Business Benefits of Improved Process Explains how each step in the process can contribute to the overall business strategy	18-20 Points Improvements for all 10 process steps are fully explained; demonstrates sophisticated analysis.	16-17 Points Improvements for all 10 process steps are explained; demonstrates effective analysis.	14-15 Points Improvements for all 10 process steps are included.	12-13 Points Improvements for fewer than 10 process steps are provided; and/or contains significant incorrect information.	0-11 Points Not included, is extremely incomplete, or is not related to the Case Study.	20
Expected Improvements Issues from case study and improvements due to technology in areas of Communication, Structure, and Relationships	18-20 Points Issues and improvements for all 3 areas are fully explained; demonstrates sophisticated analysis.	16-17 Points Issues and improvements for all 3 areas are explained; demonstrates effective analysis.	14-15 Points Issues and improvements for all 3 areas are provided.	12-13 Points Issues and improvements for fewer than 3 areas are provided; and/or contains significant incorrect information.	0-11 Points Not included, is extremely incomplete, or is not related to the Case Study.	20
Research Two or more sources–one source from within the IFSM 300 course content and one external (other than the course materials)	9-10 Points Required resources are incorporated and used effectively. Sources used are relevant and timely and contribute strongly to the analysis. References are appropriately incorporated and cited using APA style.	8.5 Points At least two sources are incorporated and are relevant and somewhat support the analysis. References are appropriately incorporated and cited using APA style.	7.5 Points Only one resource is used and properly incorporated and/or reference(s) lack correct APA style.	6.5 Points A source may be used, but is not properly incorporated or used, and/or is not effective or appropriate; and/or does not follow APA style for references and citations.	0-5 Points No course content or external research incorporated; or reference listed is not cited within the text.	10
Format Uses outline format provided; includes Title Page and Reference Page	9-10 Points Well organized and easy to read. Very few or no errors in sentence structure, grammar, and spelling; double-spaced, written in third person and presented in a professional format.	8.5 Points Effective organization; has few errors in sentence structure, grammar, and spelling; double-spaced, written in third person and presented in a professional format.	7.5 Points Some organization; may have some errors in sentence structure, grammar and spelling. Report is double spaced and written in third person.	6.5 Points Not well organized, and/or contains several grammar and/or spelling errors; and/or is not double-spaced and written in third person.	0-5 Points Extremely poorly written, has many grammar and/or spelling errors, or does not convey the information.	10
					TOTAL Points Possible	100