Research the link between ethics and customer service. Find three articles describing unethical company actions. Visit the websites of these companies and complete research on the customer complaints and opinions.
In a 2-3 pages:
- Summarize the ethic findings for the companies.
- Describe the trend of the customer complaints and opinions.
- Analyze the linkages, if any, between the company actions and customer opinions.
- Keeping what you have researched in mind, develop an ethical code of conduct for your company to ensure excellent customer service.
Categories: