dq 1
Discussion Posting Expectations
Before starting your first discussion, please review the following discussion posting expectations for the course:
- Actively participate in discussions. To do this, you should create one initial substantive post for each of the discussion topics. Each post should demonstrate your achievement of the participation criteria.
- Respond to the posts of at least two of your fellow learners for each discussion question per week—unless the discussion instructions state otherwise.
- These responses to other learners should also be substantive posts that contribute to the conversation by asking questions, respectfully debating positions, and presenting supporting information relevant to the topic.
- Also, respond to any follow-up questions the instructor directs to you in the discussion area.
In summary, each week you will have:
- One initial post for each discussion question.
- Two response posts to other learners for each discussion question.
Activity Instructions
In your assignments throughout this course, you will build an operations improvement plan (OIP) based on the real-world example of the Toyota Motor Corporation’s recent product failure crisis. For this discussion, complete the following:
- Using the research you have conducted on the Toyota accelerator crisis and this unit’s readings, address the following questions:
- Based on strategic, structural, and cultural challenges, consider the causes of Toyota’s accelerator recall crisis. Why is Toyota facing this crisis?
- How are Toyota’s management, employees, and external stakeholders able to support their corporate brand?
- Has Toyota effectively adhered to ethics and managed public relations in the United States? Who should be accountable for this activity? Has the company lost sight of its long-term philosophy, a key principle behind “the Toyota Way”?
- How could Toyota’s crisis management be improved?
- What are several dimensions of quality that were not properly addressed by Toyota, prior to this crisis?
Response Guidelines
Read the posts of your peers and respond to at least two. When responding to others, seek clarification, share your personal experiences that relate to their experiences, and provide feedback on their posts.
dq 2
Activity Instruction
Using Deming’s 1987 article, “Transformation of Today’s Management,” address the following:
- Explain how you think some or all the principles proposed in his 14 Points for Management apply to the candidate processes you identified for your assignment in this unit. Explain why.
- What additional information would you need to better understand the process?
Response Guidelines
Read the posts of your peers and respond to at least two. When responding to others, seek clarification, share your personal experiences that relate to their experiences, and provide feedback on their posts.
