QUESTION ONE (25 Marks)
1.1 Discuss how groups and teams can contribute to organisational effectiveness at Whole Foods Market.
(15 Marks)
1.2 Provide a detailed description of Self-managed work teams, highlighting its advantages to Whole Foods market. (10 Marks)
QUESTION TWO (25 Marks)
While some managers and executives may not pay enough attention to employees throughout their
organisations, others truly do care about their employees’ attitudes, concerns and feelings. In either
case, employees who feel neglected, unheard, unappreciated, or in the more extreme cases,
mistreated are highly likely to turn to unions to have their needs met. Will the spirit of teamwork be
strong enough at Whole Foods to fend off efforts by some employees to unionise?
2.1 Suggest ways in which managers can improve effectiveness of communication to overcome any
potential challenges at Whole Foods market. (15 Marks)
2.2 Explain how group cohesiveness can be achieved at Whole Foods market. (10 Marks)
SECTION B [50 Marks]
QUESTION THREE (25 Marks)
Provide a detailed discussion on Conflict at the Workplace, highlighting the strategies to manage
conflict.
QUESTION FOUR (25 Marks)
Critically discuss both transformational and transactional leadership, making reference to relevant
organisational examples.
