The home page of this module Balanced Scorecard, identifies several measures of the learning and growth perspective, such as
Real-time availability of accurate customer and internal process information to front-line employees
Ability to launch new products
Ability to create more value for customers
Ability to penetrate new markets
Alignment of employee incentives with overall organizational success factors
Rates of improvement in critical customer-based and internal processes
Consideration of these measures reveals that it can be difficult to quantify these factors. For your first posting in this Discussion, identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure.
