Dimensions of Quality
This activity will require students to review one or more sources to determine several
dimensions of quality (two are included in the lesson materials). Then, using these
dimensions, compare two products or services along the dimensions. The products should be
reasonably comparable in price. So if you are comparing automobiles, try to compare models
that may be trying to reach the same set of customers. For example, Toyota Camry and
Honda Accord or one seen in commercials recently, Toyota Camry and Ford Fusion, might be
more appropriate than a Nissan Altima and a Bentley. Service quality might also be
considered. There is a web site listed below for service quality.
David Garvin’s article “Competing on the Eight Dimensions of Quality” in November 1987
issue of Harvard Business Review.
Chris Akins. “8 Dimensions of Quality” at
http://lssacademy.com/2008/05/28/8-dimensions-of-quality/
A quick look at the definitions of eight dimensions of quality:
http://inasia.biz/tutorials/quality_dimensions.pdf
A service quality dimension list SERVQUAL may be reviewed at this web site:
http://en.wikipedia.org/wiki/SERVQUAL
This paper should be between 3-4 pages.
Lean Principles in Organizations
Choose one of the options below.
Lean Principles in Manufacturing
Lean manufacturing is used today in many manufacturing organizations. One of the major
firms involved with the philosophy and practices Toyota. If you select Toyota, you may find
that they learned and tried to practice much Henry Ford’s ideas. Select Toyota or another
manufacturer, review a few articles or company website about their use of lean principles and
write a short report (of two pages) about what you learned.
Using Lean Principles in Service Industries
Service industries have been working to apply some lean principles into their operations as
well. Research and briefly describe one or two lean initiatives in service organizations and
then make an argument for or against adopting lean principles in service businesses. What is
different about applying lean in a factory versus a service situation?
Describe your finding in a 2 page report.
NOTE: All assignments will be automatically scanned through turnitin.com!
