Quality Management and Continuous Improvement
Assignment Objectives
Recognize situations that present potential ethical and legal issues, and develop solutions for
those issues.
Please, provide an executive summary: NOTE: Please, write an executive summary
regarding the Comprehensive Project (That’s all, an executive Summary)THANKS.
Post an executive summary of your Comprehensive Project in the body of a post in this
Discussion Board (do not use attachments). An executive summary is a 1-page document that
outlines the purpose, process, findings, discussion, and findings of a report that is submitted to
management. Chief executive officers (CEOs) often read and assess executive summaries before
deciding to read entire reports, so this must be a high-quality narrative that demonstrates the
significance of the work that is being undertaken, the objectivity of research and analysis
underpinning the report, and the credibility of the resulting conclusions.
Below is the Comprehensive Project
You are now ready to present a process improvement to hotel management in the areas of focus
(check-in, checkout, and hotel offerings).
Individual Portion
Complete the following:
Using process mapping and reviewing the information here, present the new processes
for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a
detailed explanation of the new process and where such improvement will benefit the
hotel and increase customer satisfaction. Be sure to include all costs, resources, and
management functions.
Using the data gathered for check-in and checkout under your new process, present
control charts that demonstrate the new process performance to management.
Please add your file.
Group Portion
For this portion, you will complete the following:
Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control
future process performance.
Include 5–7 academic, peer-reviewed references that are relevant to and that support the
deliverable.
