You must select and prepareone of the two cases listed below.Click here for instructions for analyzing and answering a case. These instructions can also be accessed via the “Case Preparation Guidelines” link under Course Home.
•Case 1, Chapter 9: Smart Phones: Achieving Success in Virtual Teams
•Case 2, Chapter 13: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict
Submit Case Analysis 2 as either a Word (.docx) or Rich Text Format (.rtf) document
no later than Sunday 11:59 PM EST/EDT. (This Dropbox basket is linked to Turnitin.)
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