Given an interpersonal conflict or power struggle within an organization, suggest a resolution that demonstrates an understanding of each of the following: the communication process; issues and methods of fostering cooperation and collaboration within work groups and teams; how the relationship between an individual’s personality and their perception of an organization affects attitudes and behavior; and the benefits of dignifying individual contribution.
First know that managers need to “fix” conflicts and know how to do this. The communication process; issues and methods of fostering cooperation and collaboration within work groups and teams.
What is perception and how does it affect attitudes, behavior, and individual contributions? Examples works best and remember this is from a manager’s viewpoint.
