Unit 8 Org Behavior Project
Directions for submitting your Assignment:
Provide a 2–3 page response to the checklist items above (also include an additional title and
references page) using correct grammar, spelling, and APA format and citation style. After you
have saved a copy to your files, upload your Assignment to the Unit 8 Assignment Dropbox
before the end of the unit.
Often employees must work in various teams on a multitude of projects or initiatives. In order to
work successfully, employees must actively listen to other team members to solve what are often
unstructured problems with integrity. In this Assignment you will test your active listening skills
and your ability to analyze and synthesize information, and recommend a course of action. All of
these skills are critical in today’s workplace and are prized by employers.
1. Read the background information.
The Company: PROScout Marketing
PROScout Marketing Mission Statement: We scout talent for tomorrow’s work. We are a
focused team of professionals committed to finding the best qualified candidates for our clients.
Job candidates are screened for the highest ethics, talent, skills, and abilities. We stand behind
our efforts and candidates at the time of hire or we will not charge our clients a fee if the
candidates are not acceptable.
2. Listen carefully to a phone message regarding an employee problem.
After you have listened to the message the first time, read the checklist items below, and then
listen again to the message taking detailed notes in response to those items. Begin writing only
after you are sure you can respond well to each item.
3. Then respond to the following Checklist items:
Checklist items:
Explain the problem or problems.
As the boss, what questions might you ask this employee to clarify your
understanding? As the employee what questions might you ask your team to clarify your
understanding?
Analyze what might be the best leadership approach (from the options in your
text) for the boss in this situation based on the mission statement and explain why.
Based on your knowledge of conflict resolution from the chapter Reading, how
might you resolve or respond to the problem(s) as the employee?
What if the employee does not hear back from her boss in time,
what communication process particular to this scenario would you advise her to use to
communicate effectively regarding the problem(s) to all concerned and why? Explain
each communication process step (specific to the scenario) to be used regarding
resolution of this problem(s).
Rubric
