Assignment: Case Analysis Whats Wrong with the Team Step 1: Download the case scenario from the additional resources. This will provide the background information necessary for the case analysis. Step 2: Read the case scenario Step 3: Great companies are often defined by the cohesiveness and willingness to work together to achieve a common set of goals. The foundation of this relationships is build upon trust and acute awareness of needing each member to go the extra mile in order to make their co-workers job that much easier. It often takes an “it takes a village” approach to create company-wide success. This approach is certainly lacking in the case of Reflex and the attitude of Rankin. The Chicago and L. A sales associates sent the following email to the CEO, Dyer: “We as the sales teams would like to request a training session to better understand the uses of CRM system as we are approached by vendors and have to use the system we are unable to assist them in anyway. We are hoping that you will reach out to Rankin to schedule this training as we feel his leadership style and communication with us are creating internal conflicts.” Considering the case outline and above comments, address the following: 1. As the CEO, document the leadership style of Rankin in terms of his individual style, motivation, and self management skills. You will need to be precise as this will be shared with Rankin. Your emphasis should be on areas that will be used to help Ranking in becoming a more effective and efficient manager? 2. Put yourself in the position of Rankin. You have just received the assessment of your leadership style by the CEO. In some respects you are quite take aback but see this as an opportunity to become more aware of your actions as the sales manager. Create a plan of action to enhance your personal attributes as the sales manager in the following area: – Self-Aware – Personality and Behavior – Stress Management – Clarity of Mind – Clarity of Objectives – Clarity of an Organization system 3. Considering the attributes listed in number 2 ( how would each of these apply to your career goals at this point in time? Please follow the question to answer, and answer it in depth.
