1. According to the research discussed in chapter 3, which of the following statements reflects the type of commitment that most managers would prefer their employees exhibit on the job?
a. Affective commitment
b. Continuance commitment
c. Normative commitment
d. Most managers don’t care about employee commitment to the organization.
2. Apple, Inc. has an interesting philosophy behind its use of retail stores to create a positive customer experience. Apple’s creation of a relaxed atmosphere, use of the Genius Bar to dispense advice to customers and the positive buzz associated with new product releases reflects which element of the integrative model?
a. Job performance
b. Organizational commitment
c. Organizational culture
d. Personality and cultural values
3. At the beginning of each fall semester, Direct Supply, a company that has its headquarters here in Milwaukee, sponsors the Lubar School’s Back to Business picnic to welcome faculty, staff and students back to campus for another academic year. Although not part of her required job duties, Dr. Jude volunteers to check student IDs and hand out lunch tickets at the picnic. Her voluntary actions represent what type of citizenship behavior?
a. Helping
b. Boosterism
c. Sportsmanship
d. Civic virtue
4. Imagine that you observe that one of your co-workers (or another student in a face-to-face course) arrives late on a consistent basis and also misses a lot of meetings. According to the progression model of withdrawal, which of the following withdrawal behaviors is this person most likely to engage in next?
a. Daydreaming
b. Socializing
c. Moonlighting
d. Quitting
5. In chapter one Colquitt, LePine and Wesson report results of a study that showed that social recognition and job performance had a correlation of .28. Which of the following is the most accurate way to interpret this research result?
a. For most people, receiving social recognition at work has a moderately positive impact on their job performance.
b. People who perform well at their jobs typically receive the highest levels of social recognition.
c. For some people, an increase in social recognition seems to be positively related to improvements in how they do their jobs.
d. For most people, social recognition has no impact on how well they do their jobs.
6. During week five we watched a short You Tube video (https://www.youtube.com/watch? ) produced by students at Kansas State University, that provided a vision of students today. Which of the types of withdrawal behavior was most prevalent in that video? a. Exit
b. Sabotage
c. Loyalty
d. Neglect
7. Our OB textbook discusses the difference between measuring job performance in terms of behaviors versus results. Which of the following is the BEST example of measuring Aaron Rodger’s performance in terms of behavior, rather than results, during his first two years as the starting quarterback for the Green Bay Packers?
a. Rodgers was the first quarterback in NFL history to throw for more than 4000 yards in his first two seasons as a quarterback.
b. Rodgers lead his team to a 6 win, 10 loss record in his first year as the starting quarterback.
c. Rodgers threw fewer interceptions in 2009 than he did in 2008.
d. Rodgers showed up for work everyday, practiced hard and encouraged his teammates to get better.
8. In this course each of you were asked to complete a variety of different assignments, such as digital media projects 1, 2, 3 and 4, as well as actively participate in discussion forums and complete peer reviews of classmates’ projects. Extra credit opportunities were also offered that were designed to motivate you to get the projects completed before the deadline. According to job characteristics theory, what element of job satisfaction was Dr. Jude trying to increase by including these assignments as requirements in the course?
a. Meaningfulness of work
b. Growth need strength
c. Knowledge of results
d. Knowledge and skill
9. When students come to class because they don’t want to waste their tuition dollars or miss something that might show up on the next exam, their attendance is primarily motivated by which type of commitment?
a. Affective commitment
b. Continuance commitment
c. Normative commitment
d. None of the above
10. Which of the following is not one of the job facets that value percept theory suggests will influence a FoxConn employee’s level of job satisfaction?
a. Status
b. Pay
c. Promotion
d. Supervision
11. According to the research presented in chapter 4, which of the following represents the most accurate and effective method for assessing students’ satisfaction with this course and employees’ satisfaction with their jobs?
a. Focus groups
b. Interviews
c. Attendance data
d. Attitude surveys
12. According to the research evidence presented in the text, which of the following personality characteristics seems to be impacted the most by heredity?
a. Conscientiousness
b. Extraversion
c. Agreeableness
d. Neuroticism
13. According to the research evidence presented in the text, which of the following personality traits has the greatest influence on job performance?
a. Conscientiousness
b. Agreeableness
c. Neuroticism
d. Extraversion
14. According to the research results presented in the Colquitt, LePine and Wesson text, which of the following factors has the strongest relationship to job performance?
a. Motivation
b. Trust
c. Learning
d. Conscientiousness
15. Imagine that you completed a take home exam but were disappointed when you found out you only answered half of the questions correctly. You were sure that you had done better on the exam, so you emailed the professor and asked her to double check that the correct answer key was used to grade your test. According to the expectancy theory of motivation, which aspect of motivation is at a low level in this example?
a. Valence
b. Expectancy
c. Instrumentality
d. Self-efficacy
16. Imagine that after the answers for an exam were released, one student offered a strong argument for why a second response should have been accepted for one of the questions on the test. After considering the argument, the professor decided to give credit for both answers. Which of the following rules of procedural justice was the professor implementing when she made this decision to accept both answers as correct?
a. Accuracy
b. Representativeness
c. Consistency
d. Correctability
17. All human beings occasionally experience distressing emotional events and disappointments that are difficult to handle. Yet many people are able to quickly recover from those difficult times and not let them get in the way of achieving their goals. What facet of emotional intelligence is reflected in this example?
a. Emotion regulation
b. Self-awareness
c. Other awareness
d. None of these
18. Imagine that after an exam, a professor allowed students to earn extra credit by demonstrating that even though they initially answered some questions incorrectly, they now understand the reasoning behind the correct answers. The students who take advantage of this opportunity to improve their exam score demonstrate which of the following elements of goal setting theory?
a. Feedback
b. Self-set goal
c. Task complexity
d. Goal commitment
19. Given the research evidence presented in chapter nine, a highly creative person, such as Benjamin Zander, the orchestra conductor who showed us how to listen to classical music in this You Tube video (http://www.youtube.com/watch?), probably rates very high in which personality characteristic?
a. Neuroticism
b. Agreeableness
c. Openness to experience
d. Extraversion
20. Imagine getting into your car and turning on the ignition without buckling your seat belt. After a few seconds an alarm sounds to remind you to buckle up. The alarm continues to go off until you finally buckle the seat belt. In this example, buckling your seat belt is the desired behavior that is reinforced when the alarm stops ringing in your ear. This example reflects which type of reinforcement contingency?
a. Positive reinforcement
b. Punishment
c. Extinction
d. Negative reinforcement
21. In one of her lecture/instructor commentaries, Dr. Jude described a situation that occurred a few years ago when she was coaching a fifth and sixth grade girls basketball team in the league championship game. In this example, one of the players, who had never scored any points in any previous game, went on a scoring rampage. After the game was over Dr. Jude asked the player why she had been so determined to score. The player responded that her parents agreed to give her $10 for every one of the 15 points she scored in the game. If we think about scoring points as the desired behavior and the $10 reward for each point scored as the reinforcement, what type of reinforcement schedule is reflected in this example?
a. Fixed interval
b. Variable ratio
c. Continuous
d. Fixed ratio
22. Imagine that a professor in your Organizations class offers students to earn extra credit by submitting projects early or participating in faculty sponsored research projects. By providing opportunities for extra credit that will improve students’ final grades in the course, the professor demonstrated which dimension of trustworthiness?
a. Ability
b. Benevolence
c. Integrity
d. Trust propensity
23. This final exam was intentionally designed so that which of the following cognitive abilities would play the greatest role in your performance on the exams?
a. Perceptual
b. Quantitative
c. Spatial
d. Reasoning
24. Throughout this course Dr. Jude has provided you with a variety of examples of the Presentation Zen approach to presentation design and delivery in action. For example, Dr. Jude has designed her lecture/instructor commentaries using this approach and the DMP2 and DMP3 example projects also used the Presentation Zen approach. Based on this evidence, what method has Dr. Jude been using to help you learn this different way of designing and delivering presentations?
a. Escalation of commitment
b. Behavior modeling
c. Heuristics
d. Social identity theory
25. When Aaron Rodgers, quarterback of the Green Bay Packers, eludes oncoming rushers and runs ten yards for a first down; he has utilized which of the following physical abilities?
a. Static strength
b. Speech recognition
c. Gross body coordination
d. Stamina
26. Which of the following companies was the only firm to appear in the top twenty five of Fortune’s 2015 list of the most admired companies in the world (http://money.cnn.com/magazines/fortune/ most-admired/) and also in the top ten of the best companies to work for in 2015 (http:// fortune.com/best-companies/).
a. Whole Foods Market
b. Apple
c. Nike
d. Google
27. Early in the 1980s, John Sweller presented a theory that argues that “it is more difficult to process information if it is coming at us both verbally and in written form at the same time.” What is the name of this theory that is at the heart of the Presentation Zen approach?
a. cognitive load theory
b. cognitive simplification theory
c. cognitive conflict theory
d. cognitive dissonance theory
28. Garr Reynolds (author of Presentation Zen) argues that literacy means something different today than it has in the past. In the past literacy was about being able to read and write effectively. But in today’s world literacy includes reading and writing, as well as which of the following?
a. thinking like a designer
b. incorporating empathy and storytelling
c. relying on facts and data to persuade the audience
d. understanding visual communication
29. According to Garr Reynolds (author of Presentation Zen), what is the most fundamental question that we should ask ourselves as we begin to design a presentation?
a. Who is going to be in the audience?
b. What is my core point?
c. How many slides should I use in the presentation?
d. Why did they pick me to speak at this meeting?
30. Reynolds suggests seven design principles that are fundamental to good slide design. Which of the following IS NOT one of those seven design principles?
a. Signal to noise ratio
b. Picture superiority effect
c. Empty space
d. Naturalness
31. What is the fundamental principle behind the picture superiority effect?
a. People remember pictures better than words.
b. Color photos are more powerful than black and white images.
c. Marketers use pictures to evoke emotion and get us to buy their products.
d. It is impossible to communicate in words, as clear a message as can be delivered through pictures.
32. According to Reynolds, which of the following types of images have tremendous power to get our attention?
a. Images of flowers
b. Images of rivers and streams
c. Images of familiar company logos
d. Images of faces
33. According to Reynolds, what is the primary purpose of using repetition throughout the slide design process?
a. Brings about a sense of unity and cohesiveness in the presentation design.
b. Helps the story stick in the audience’s mind.
c. Reduces boredom.
d. Reduces the element of surprise that might confuse the viewer.
34. In his job as McDonald’s CEO, Jim Skinner performed many different types of tasks. According to evidence presented in Beth Kowitt’s 2011 Fortune article, “Why McDonald’s Wins in Any Economy,” which of the following types of tasks were most prevalent or common in Skinner’s job as CEO? a. routine or programmed tasks b. adaptive tasks c. creative tasks d. boring tasks 35. According to evidence presented in Beth Kowitt’s 2011 Fortune article, “Why McDonald’s Wins in Any Economy,” which type of organizational commitment was the strongest for former CEO Jim Skinner?
a. normative commitment
b. continuance commitment
c. social commitment
d. affective commitment
36. According to evidence presented in Beth Kowitt’s 2011 Fortune article, “Why McDonald’s Wins in Any Economy,” which decision making style did Jim Skinner use when making the decision to change the style of coffee cup lids?
a. delegative
b. facilitative
c. consultative
d. autocratic
37. According to evidence presented in Beth Kowitt’s 2011 Fortune article, “Why McDonald’s Wins in Any Economy,” former CEO Jim Skinner insisted on planning and accountability throughout the company. He also instilled a disciplined approach to figuring out what would and would not work on the menu board. These types of leadership behaviors are best classified as which of the following?
a. initiating structure
b. creating consideration
c. building readiness
d. delegating
38. According to evidence presented in Beth Kowitt’s 2011 Fortune article, “Why McDonald’s Wins in Any Economy,” former CEO Jim Skinner encouraged a product development process in which ideas and new menu items were shared across geographic regions. This practice reflects Skinner’s desire to reduce the harmful effects of which of the following aspects of diversity?
a. cultural sensitivity
b. group think
c. discrimination
d. fault lines
39. According to evidence presented in Beth Kowitt’s 2011 Fortune article, “Why McDonald’s Wins in Any Economy,” Jim Skinner was a self-assured leader who was highly disciplined and always did his homework. These attributes reflect high levels of which of these big five personality traits?
a. neuroticism
b. conscientiousness
c. agreeableness
d. openness to experience
40. According to the article, Inside FoxConn by Balfour and Culpan, which of the following aspects of employment compensation influenced employees’ pay satisfaction at FoxConn?
a. hourly wages
b. timely payment of overtime pay
c. provision of housing and meals
d. all of these impacted employees’ pay satisfaction at FoxConn
41. In the video interview of Starbuck’s CEO Howard Schultz, found at (http://money.cnn.com/video/ news/2011/11/01/n_starbucks_create_jobs.cnnmoney/) he mentions receiving letters from people who have shared their own tragic stories about losing faith in the American dream and are struggling to make it through this difficult economy. By writing and sending personal letters to Schultz, these citizens are using which of the following influence tactics?
a. ingratiation
b. exchange
c. coalitions
d. personal appeals
42. When Howard Schultz suggests that consumers have many choices and they will choose to buy from companies who have values that are consistent with their own values, he is describing which of the following influence tactics?
a. apprising
b. collaboration
c. ingratiation
d. pressure
43. Howard Schultz made the statement that he wants to “use Starbuck’s scale for good.” He is also trying to use his position as CEO of a large corporation to influence other business leaders to take action to create jobs and restore our faith in America. This use of his position as Starbuck’s CEO is referred to as
a. legitimate power
b. coercive power
c. expert power
d. exchange power
44. When Schultz tries to convince other business leaders that it is time for them to step up, follow his example and do something to make a difference and create jobs that put people back to work, rather than waiting for Washington to create jobs – he is using which of the following sources of power?
a. reward power
b. coercive power
c. expert power
d. referent power
45. When members of a team exert less effort when working on team tasks than they would if they worked alone on those same tasks, it refers to:
a. groupthink
b. social loafing
c. hierarchical sensitivity
d. production blocking
46. What occurs when team members have to wait for one another before they can do their part of the team task?
a. Coordination loss
b. Process loss
c. Production blocking
d. Motivational loss
47. When teams engage in _____, their activities are focused on generating novel and ideas and solutions.
a. creative behavior
b. boundary spanning
c. transition processes
d. groupthink
48. Two reasons why brainstorming does not work as well as individual idea generation are:
a. groupthink and social loafing
b. social process loss and social loafing
c. process gain and process loss
d. production blocking and social loafing
49. At Taser Sport, Inc., (TSI), Tammy, a member of the marketing team, recently met with Mike from Research and Development to learn about new technology and materials that were being experimented with at TSI and other companies in the industry. This is an example of which of the following boundary spanning activities?
a. Scout
b. Task coordinator
c. Hierarchical sensitivity
d. Ambassador
50. Mints International (MI) has recently implemented a team approach to accomplishing important tasks and goals in all of its divisions. The company has developed a color coding system to identify the different teams and their responsibilities. Members of Gold Teams work together on an ongoing basis to produce the mints. In Gold Team A, members are still committed to the ideas they brought with them to the team, and they are unwilling to accommodate the ideas of other members. In this particular team, members mix the ingredients and bake the mints themselves, and once they are cooked, they are placed in a large tank. At the end of the day, the tank is weighed to determine the team’s productivity. Gold Team B, which consists of only 4 members, utilizes a different approach to producing mints. Two members work together to add and mix the ingredients. Once the batter is formed, members 1 and 2 send it to members 3 and 4. Members 3 and 4 then work together to finalize the color, flavor, texture, and packing of the mints. Members of Gold Team B are comfortable working within their roles and they make good progress toward achieving their daily goals. In the scenario describe above, Gold Team A is experiencing which type of task interdependence?
a. reciprocal
b. pooled
c. sequential
d. comprehensive
