Graded Homework

Before you begin this assignment, be sure you:

1. Have completed all previously assigned readings, particularly those
assigned in Week 2.

2. Re-read the “Kelly’s Salon Case Study” and the Stage 1 assignment,
and review the “Walmart Example,” beginning with “Background for Stage
2” on page 3.

3. Review Instructor feedback from the Stage 1assignment.

4. Carefully review the Example shown following the Assignment
instructions below.

Overview of Business Process Analysis and Functional Requirements for Kelly’s
Salon

For your Case Study
Stage 1 assignment, you performed a Five Forces Analysis and justified Kelly’s
chosenstrategy for competitive advantage andthe business process that she
would like to improve through the application of technology.

In the Stage 2 assignment, you will identifythe inputs, processing, and outputs of Kelly’s selected businessprocess. Those inputs, processing, and outputs
form the functional (business) requirements for an IT system to improve the
process.

The first step in identifying the functional or
business requirements for an information system is to develop the high level requirements that establish
the scope of the system. Kelly has
selected the Customer and Employee Scheduling Process for improvement using an
IT solution, and together you have identified the following high level
requirements. The system must:

·
Allow employees to enter their availability and
desired days/times to work

·
Allow Kelly to review the employee requests and
develop a schedule

·
Make the schedule available to employees to review
their final work schedule

·
Make the employee schedule available for staff to
enter customer appointments

·
Allow Kelly and the staff to enter customer
appointments

·
Keep track of customer appointments, including
stylist and service performed

·
Accommodate changes in the employee schedules and
customer appointments, and update the schedule accordingly

·
Accommodate changes in the customer information
stored in the system

·
Provide management reports to Kelly showing
employee workload, customers served, customer contact information, busy
times/days, etc.

For this assignment, you will focus on the customer appointment portion of the overall process. The high level
requirements are not detailed enough to be used as the functional or business
requirements. More detailed requirements
are developed using a variety of tools and methods. One such tool is a process model. The process model shows the steps in the
customer appointment process. In a
process model, rectangles are used to illustrate process steps and diamonds are
used where decisions, or choices, are made.
You need to be aware that there are other aspects of the process to be
considered, as shown in the high level requirements above. The points at which these additional steps
intersect with the customer appointment process are shown in the process model
with a circle.

Customer Appointment Process Model:The Customer Appointment Process
model is separately provided as an Excel file, labeled “Stage 2 Customer
Appointment Process Model.”

Assignment:
Kelly’s Salon Stage 2: Using the
Customer Appointment Process Model, create a document that includes:

I.
Introduction

At the top of your paper, show the strategy
for competitive advantage that Kelly selected and the business process she has
chosen to improve, using the following format (no additional explanation is
required):

Generic Strategy for Competitive
Advantage: xxxxxxx (just name the
strategy)

Business Process to Be Improved: xxxxxxxxx (just name the process)

II.
Table of
Functional (Business) Requirements

Copy the table below into your paper. Using the Customer
Appointment Process Model provided complete the table of requirements for an IT
system,for each of the numbered process
steps,that includes:

·
the inputs to the process – include specific items
of information or data elements (for example, customer name)entered into the
system as part of the process step

·
processing or actions that the system takes
(for example, check calendar to let person know if Kelly’s Salon is open at the
specified time)

·
outputs of the process – include specific items of
information or data elements (for example, appointment date) that the system
will display or print out for the user to see

Note:
This is not about what the employee or customer is doing but
specifically about data into the system (input), the system does something with
that data (process) to deliver the end result (output)

There are 7numbered steps in the Appointment Process itself. In addition, there are three other processes
that are needed (shown in the circles), but are beyond the scope of the
appointment process: (1) a process for
entering the time needed and costs for the various styling services – this
builds a database or table for reference in future transactions; (2) a process
for scheduling employees to work;and(3) the payment process that collects
customer payments and updates the database accordingly. You should be aware
that these processes are needed to complete the system, but you do not need to
address them in your assignment.

The responses that you enter into the table for each requirement must
be aligned to the specific business process to be improved and the data it
uses, and it must be appropriate to the Kelly’s Salon business.

Note: Processes are actions
that the system will take and should include action verbs. Inputs and outputs are not actions, but are data
or information. If you need to use
action words (verbs) to describe the input or output, they should be kept to a
minimum and put in parentheses.

Table of Functional (Business) Requirements Steps in the Appointment Process
Process Step	Step from Customer Appointment Process Model (insert label/title from numbered step)	Input Information/data item(s) entered into the system as part of this step	Process Processing or action the system must perform for this step	Output Information/data item(s)/record created, or displayed, or printed out for the user in this step
1
2
3
4
5
6
7

EXAMPLE Using the Employee Scheduling Process

The example below demonstrates what is required for the assignment,
using the Employee Scheduling Process, which is shown in a circle in the
Customer Appointment Process Model. The
process model for this example is separately provided as an Excel file named
“Stage 2 Example – Scheduling Process Model.” The entries in the table correspond with the
numbered process steps in the model.

Table of Functional (Business) Requirements Steps in the Employee Scheduling Process
Process Step	Step from Customer Appointment Process Model (insert information from numbered step	Input Information/data item(s) entered into the system as part of this step	Process Processing or action the system must perform for this step	Output Information/ data item(s)/record created, or displayed, or printed out for the user in this step
1	Employee logs into the System	User ID and password	Verify user id and password against security database	“Welcome” screen or “Invalid User ID and Password” message
2	Employee reviews customer appointments	Employee name, dates	Locate and present appointment dates for the employee	Appointment dates for employee
3	Employee enter dates/times available for work	Dates and times available for work (employee name entered in step 2)	Record dates and times employee is available for work	Confirmation that dates and times have been saved

Formatting:

For academic writing, the writer is expected to write in the third
person. In third person, the writer avoids the pronouns I, we, my, and our. The
third person is used to make the writing more objective by taking the
individual, the “self,” out of the writing. This method is very helpful for
academic writing, a form in which facts, not opinion, drive the tone of the text.
Writing in the third person allows the writer to come across as unbiased and
thus more informed.

·
Submit a document that
includes the Table of Functional Requirements.

·
Table entries should be
single spaced.

·
Use APA formatted
citations and references for any external sources used.

·
Include a title page,
and a reference page if references are included.

·
Compare your final work
to the rubric to be sure you have met content and quality criteria.

·
Submit your paper as a
Word document, or a document that can be read in Word.

·
Your submission should
include your last name first in
the filename: Lastname_firstname_Stage _2

GRADING RUBRIC:

The “right” and
“wrong” answers have to do with whether or not you correctly
incorporated the course vocabulary and concepts to support your choices, and
that you address all parts of the assignment. Be sure to review the
grading rubric below before submitting your assignment:

ISFM-300 Case Study, Stage 2 Rubric: FunctionalRequirements
Criteria	90-100% Far Above Standards	80-89% Above Standards	70-79% Meets Standards	60-69% Below Standards	< 60% Well Below Standards	Possible Points
Inputs	27-30 Points All inputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. Avoids the use of action words.	24-26 Points Most inputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. Limited use of action words.	21-23 Points Inputs listed are designated and demonstrate a basic understanding of course concepts or analysis. May include some action words.	18-20 Points Inputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. May overuse action words.	0-17 Points Few, if any inputs are provided or inputs are not appropriate for the process step and/or the case study.	30
Processing	27-30 Points All processing listed demonstrates a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.	24-26 Points Most processing listed demonstrates an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.	21-23 Points Processing is listed and demonstrates a basic understanding of course concepts or analysis.	18-20 Points Processing is provided but may be lacking in demonstration of understanding of course concepts or analysis.	0-17 Points Processing shown is not appropriate for the process step and/or the case study.	30
Outputs	27-30 Points All outputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. Avoids the use of action words.	24-26 Points Most outputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. Limited use of action words.	21-23 Points Outputs listed are designated and demonstrate a basic understanding of course concepts or analysis. May include some action words.	18-20 Points Outputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. May overuse action words.	0-17 Points Few, if any outputs are provided or outputs are not appropriate for the process step and/or the case study.	30
Table Format	9-10 Points Information is professionally presented, clear and easily understood; is written in third person and uses course vocabulary, correct sentence structure, grammar, and spelling. Any references used are listed and cited using APA style.	8 Points Information is presented well; is clear, and uses correct sentence structure; written in third person, and has few grammar and spelling errors. Any references used are listed and cited using APA style.	7 Points Information is presented with some grammar and/or spelling errors. Any references used are listed and cited using APA style.	6 Points Information is not professionally presented, may not be clearly written, and/or contains several grammar and/or spelling errors, or errors in use of APA style for references/ citations.	0-5 Points Information is extremely poorly written; has many grammar and/or spelling errors; and/or does not convey the information adequately.	10
					TOTAL Points Possible	100