BBA410 OPERATION MANAGEMENT
REV11AN
MIDTERM EXAM
Time:
3 Hours
Instruction :
Please answer ALL questions listed below.
carry equal marks.
All questions
The Midterm Exam is open-book and you may use your
textbooks and other literatures for reference. There is no
time constraint. Each answer will be graded on its relevancy,
mechanics and originality as per the Grading Rubric for
Discussion Questions. Students are encouraged to review
the Grading Rubric to understand the required criteria for a
perfect-scored answer.
1. Discuss the role of efficiency and effectiveness in the creation of value.
2. What is a capacity cushion and why would a firm have one?
3. Describe the relationship between capacity utilization and quality in a service
operation.
4. Describe the implications of the product-process matrix for process design in a
competitive situation.
5. How are customer arrivals drawn from finite and infinite populations
distinguished?
6. What does it mean when we say that a process is capable?
7. Describe how CPM handles the trade-offs between time and cost in the
scheduling of a project.
2011 AMERICAN CITY UNIVERSITY
