BSBINM501
– Manage an information or knowledge management system
Part – 1
Q.1 you have been asked to determine what personnel will need to learn
to use the IM/ KM system. Create a document in which you outline what needs to
be included in a learning program to forward to the appropriate manager. (150 words)
Q.2 Discuss the resource requirements of
face-to-face training sessions relative to other types of learning activities.
In your answer, consider the factors that might lead an organization to adopt
this type of learning activity. (150 words)
Q.3 What role do learning objectives play in
the way you facilitate learning activities? (60 words)
Q.4 You have planned a learning activity and
need to decide how you will determine whether learning objectives have been
met. How would you go about doing this? (60 words)
Q.5 Why is a program of planned cultural change
an important tool in supporting use of the system throughout the organization?(60 words)
Q.6 You have found that those who will be using
the system do not support it, despite your efforts to promote the system. Identify
one reason this might be and what you could do to turn this attitude around. (100 words)
Q. 7 Learning activities in the use of the system
have been running for some time. Management has asked you to determine whether
the learning activities have been effective. How would you do this? Provide at
least five examples in a bullet point list.
Q.8 What is a procedure? When and why are they
used? (150 words)
Q.9 You have been asked to develop a set of
procedures for accessing the information on the system. What would you include
in the procedures?
Q. 10 why is the implementation stage a critical
time for any organization introducing a new system or other change? (60 words)
Q.11 You have trained those who will use the
system; however, when the implementation of the system actually occurs it is
found that the procedures taught in relation to inputting information do not
work. What process would you follow to address this problem? You should cite at
least four steps.
Q. 12
what is a system? What
sorts of systems are found within an organization?(100 words)
Q. 13 Someone tells you that they are not clear
why systems need to integrate and align with other systems in the organization.
What would you say to them? (60 words)
Q.14 Your IM or KM system has been running for
some time. You think that the organization should now be collecting information
about the system’s performance. Your colleagues disagree. They feel that the
system is supported by well-conceived policies and procedures that ensure
satisfactory performance. What would you say to them? (200 words)
Q.15 Technical difficulties with the system’s
software have arisen and this is having a major effect on the organization’s
operations. What should you have done when negotiating the original contract
with the supplier of the system and software to ensure that contingencies such
as these can be managed promptly and effectively? (100 words)
Q.16 you have been asked
to conduct some research and write a report that identifies the strengths and
limitations of the system. What aspects of the system would you need to
consider when doing this? Provide at least three examples.
Q.17 Can you determine how effectively a system
is contributing to the achievement of business and operational outcomes if you
have not set goals for the system at the outset? Explain.(200 words)
Q.18 Outline the problem-solving process and
explain how an understanding of the process can aid you in making
recommendations for improvement. (100
words)
Q.19 You have determined that opportunities
exist for improving the organization’s IM or KM system. How would you go about
communicating the need for change to relevant personnel?
