1.After seeing a behavior in social learning situations, a person can learn by performing the behavior. This is known as _____.(Points : 1)
retention processes
motor reproduction processes
attentional processes
reinforcement processes
| Question 2. 2.When people judge someone on the basis of the perception of a group they are a part of, they are using the shortcut called _____.(Points : 1) |
stereotyping
self-serving bias
assumed similarity
the halo effect |
| Question 3. 3._____ is employees’ general belief that their organization values their contribution and cares about their well-being.(Points : 1) |
Job involvement
Organizational commitment
Perceived organizational support
Cognitive dissonance |
| Question 4. 4.Emotional intelligence has been shown to be _____.(Points : 1) |
negatively related to job performance at all levels
negatively related to job performance in middle management only
positively related to job performance only in government agencies
positively related to job performance at all levels |
| Question 5. 5.When someone chooses to act in a certain way, she is demonstrating the _____ component of her attitude.(Points : 1) |
cognitive
behavioral
affective
practices |
| Question 6. 6.Large groups consistently get better results than smaller ones, when the group is involved in _____.(Points : 1) |
a fast and appropriate decision
free rider tendency
problem solving
goal clarity |
| Question 7. 7.The component of attitude that is made up of beliefs and opinions is _____.(Points : 1) |
cognitive
behavioral
affective
practices |
| Question 8. 8.A formal group made up of interdependent individuals responsible for attainment of goals is a(n) _____.(Points : 1) |
informal team
formal team
work team
social team |
| Question 9. 9.To be effective, teams should _____.(Points : 1) |
have low mutual trust among members
have formal documentation
have relevant skills
hold firm in their positions |
| Question 10. 10.A _____ is characterized by individual and mutual accountability.(Points : 1) |
social team
sports team
work group
work team |
| Question 11. 11.When a manager molds an individual’s behavior by guiding their learning in gradual steps, this describes _____.(Points : 1) |
retention processes
motor reproduction processes
attentional processes
shaping processes |
| Question 12. 12._____ is the unique combination of psychological traits that describe a person.(Points : 1) |
Psychology
Intelligence
Behavior
Personality |
| Question 13. 13.People with high self-esteem _____.(Points : 1) |
have low expectations for success but are happy with themselves
take fewer risks than others
choose more unconventional jobs
are susceptible to external influence |
| Question 14. 14.Which of the following is true about organizationally committed and satisfied employees?(Points : 1) |
lower rates of turnover and absenteeism
higher rates of voluntary turnover
higher rates of cognitive dissonance
much higher pay levels |
| Question 15. 15.What type of team is rarely given the authority to unilaterally implement any of their suggested actions?(Points : 1) |
cross-functional
problem-solving
self-managed
virtual |
| Question 16. 16.David is a new supervisor and has been assigned to supervise a group of manufacturing operatives. As he begins his job, he observes the employees under his supervision. These employees have been working for several years in this company. The attitude of each employee is different. One of the employees is an active participant in work teams, volunteers if she sees a need for a job to be done, and frequently makes positive comments about how much she appreciates the company. Her _____ shapes her attitude.(Points : 1) |
job involvement
organizational commitment
global commitment
organizational citizenship behavior |
| Question 17. 17._____ interact primarily to share information and to make decisions to help each member do his or herjob more efficiently and effectively.(Points : 1) |
Formal teams
Informal teams
Work groups
Work teams |
| Question 18. 18.A person who can adapt and adjust behavior to external factors has _____.(Points : 1) |
low self-esteem
internal locus of control
high self-monitoring
high risk-taking |
| Question 19. 19.By using _____, we form an impression about a person based on a single characteristic, such as intelligence or appearance.(Points : 1) |
stereotyping
selectivity
the halo effect
assumed similarity |
| Question 20. 20.James has been a manager for several years. He has several employees who work directly for him. James tries to understand these employees so that he can help them do a better job, motivate them, and understand their needs better. An employee has a bad habit of being late for work. James gets the employee to commit to be on time 3 days one week, 4 days the next, and on time each day the following week._____ is the term used to describe James’s motivation technique for this employee.(Points : 1) |
Social learning
Extinction
Shaping behavior
Positive motivation |
| Question 21. 21.James has been a manager for several years. He has several employees who work directly for him. James tries to understand these employees so that he can help them do a better job, motivate them, and understand their needs better. One of James’s employees learns how to be a good employee by watching others performing desirable and undesirable things._____ describes learning by watching others.(Points : 1) |
Stereotyping
Selectivity
Operant learning
Social learning |
| Question 22. 22.A work team _____.(Points : 1) |
creates individual work products
has shared leadership roles
is characterized by individual accountability
measures its effectiveness indirectly by its influence on others |
| Question 23. 23.The _____ component of attitude is based on emotions.(Points : 1) |
cognitive
behavioral
affective
practice |
| Question 24. 24.When behaviors are reinforced, they will be given more attention, be learned better, and be performed more often. This is called _____.(Points : 1) |
retention processes
motor reproduction processes
attentional processes
reinforcement processes |
|
Question 25.25.The three components that make up an attitude are _____.(Points : 1)
|
cognitive, affective, and behavioral
traits, behavioral, and emotional
knowledge, opinion, and individual history
intention, opinion, and environment |
