1.List and describe two key organizing considerations that help determine the best organizational structure for a business.
2.Describe the three key steps in the control process.
Noted psychologist Abraham Maslow theorized that _______ motivated people.
money, more money, and even more money
time pressures
unmet needs
greed
Question
2 of 15
Blaine manages the tellers at a branch of Commerce Bank. He is working on the schedule for cashier coverage on payday this Friday. Blaine is involved in _____ planning.
strategic
tactical
operational
contingency
Question
3 of 15
_____ is the management function that monitors the performance of the firm and makes improvements when necessary.
Planning
Leading
Organizing
Controlling
Question
4 of 15
The business division academic dean at Bell Valley College has two faculty positions to fill. She will ask other faculty members to serve on a hiring committee. This committee will be responsible for interviewing candidates and making hiring recommendations to the dean. The dean will take the committee’s remarks very seriously in making the final selection. The dean’s leadership style would be described as
autocratic.
democratic.
free-rein.
laissez-faire.
Question
5 of 15
Kate supervises a group of highly trained and very bright research scientists at a pharmaceutical company. The scientists are working to develop a drug that will help cure a certain type of cancer. Kate is likely to find that a(n) _____ leadership style works best in this type of environment.
free-rein
centralized
moderated
autocratic
Question
6 of 15
The Special Forces are a unique division of the U.S. military. These highly trained individuals work in teams and often plan their own missions at the operational level. After the completion of the mission, each team evaluates the outcome. The goal is to measure the team performance and take corrective action (if necessary) on future missions. The team performs the _____ function of management.
planning
controlling
leading
organizing
Question
7 of 15
_____ involves bringing in an outsider who attempts to help the two sides reach an agreement, while _____ involves bringing in an outsider with the authority to impose a binding settlement on both parties.
Collective bargaining; distributive bargaining
Distributive bargaining; interest-based bargaining
Mediation; arbitration
Arbitration; mediation
Question
8 of 15
The primary function of middle managers is to train, evaluate, and motivate non-management employees
True
False
Question
9 of 15
A lockout is a work stoppage initiated by workers who have come to the conclusion that the company will not agree to their demands
True
False
Question
10 of 15
The performance standards used in the controlling function should be based on objectives established during the planning process
True
False
Question
11 of 15
_____ manage persons in supervisory roles. These people must communicate up and down the pyramid to coordinate programs and projects to accomplish organizational goals.
Primary managers
Staff managers
Middle managers
Top managers
Question
12 of 15
Henry was hired two years ago as a database technician. Recently, he was promoted to shift leader, which requires him to hire and train new workers, evaluate the performance of the workers employed on his shift, and ensure that the output produced meets quality standards. Henry’s new position will require him to make significant use of his
autocratic skills.
technical skills.
conceptual skills.
proactive skills.
Question
13 of 15
One way for a company to reorganize effectively is to show employees where they fit into the hierarchy and clearly communicate the purpose of the reorganization
True
False
Question
14 of 15
John perceives that he works much harder than his two coworkers, Sam and Arnie, yet they are both more highly paid and receive more perks. Equity theory suggests that John would most likely respond by working even harder in an attempt to achieve the status of Sam and Arnie
True
False
Question
15 of 15
_____ is the process by which representatives of labor and management attempt to negotiate a mutually acceptable labor agreement.
Collective bargaining
Unilateral bargaining
Representational bargaining
Arbitration bargaining
