Homework
Chapter 3:
1. Name the functions of the front office department along with job titles and specific
responsibilities of each.
2. How are housekeeping and front desk dependent upon each other for customer
satisfaction and what types of communication are used to ensure that this occurs?
Chapter 4:
1. Name the functions of the housekeeping department along with job titles and specific
responsibilities of each.
2. Outline the ten areas that a guest room attendant needs to cover to properly clean each
guestroom.
3. List and discuss 5 ways that might be used to control loss of linens.
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