_____ is the achievement of the goals of an organization through planning, organizing, leading, and controlling organizational resources.
Select one: a.
Accounting
b.
Management
c.
Motivation
d.
Leadership
Question 2 Not yet answered Marked out of 2Flag question Question text
_____ skills refer to expertise in a specific functional area or department.
Select one: a.
Technical
b.
Human
c.
Conceptual
d.
Analytic
Question 3 Not yet answered Marked out of 2Flag question Question text
A comparison of specific types of skills used by different levels of management suggests that:
Select one: a.
top-level managers are the only level of management that must use both human and technical skills.
b.
top-level managers use their conceptual skills more than the other levels of management.
c.
first-line managers have very little need for technical skills but make extensive use of both human and conceptual skills.
d.
middle managers mainly rely on technical skills, top managers mainly rely on human skills, and first-line managers mainly rely on conceptual skills.
Question 4 Not yet answered Marked out of 2Flag question Question text
Top-level managers must demonstrate excellent _____ skills because they must formulate a vision, interpret marketplace trends, and plan for the future.
Select one: a.
technical
b.
human
c.
conceptual
d.
forecasting
Question 5 Not yet answered Marked out of 2Flag question Question text
An example of a social need in Maslow’s hierarchy of needs in the workplace would be _____.
Select one: a.
feedback
b.
retirement plan
c.
creative jobs
d.
department outings
Question 6 Not yet answered Marked out of 2Flag question Question text
Douglas McGregor proposed that managers should use _____ assumptions in order to capitalize on the intelligence of the workers they supervise.
Select one: a.
Theory Y
b.
Theory A
c.
Theory X
d.
Theory Z
Question 7 Not yet answered Marked out of 2Flag question Question text
If the link between performance and reward is broken in the expectancy theory, employees will not be motivated. Which of the following is an example of a broken link?
Select one: a.
A professor who tells his class he never gives an “A grade.”
b.
A professor who tells his class he gives an “A” only if you attend every class.
c.
A professor who tells his class he will give an “A” if the students submit projects with original ideas.
d.
A professor who tells his class he gives a “B” if projects are not submitted on time.
Question 8 Not yet answered Marked out of 2Flag question Question text
_____ planning normally is performed by middle managers and typically has a one-year time frame.
Select one: a.
Strategic
b.
Tactical
c.
Operational
d.
Contingency
Question 9 Not yet answered Marked out of 2Flag question Question text
_____ is the most fundamental part of the planning process, since all other plans stem from it.
Select one: a.
Operational
b.
Strategic
c.
Contingency
d.
Tactical
Question 10 Not yet answered Marked out of 2Flag question Question text
The _____ defines the organization’s purpose, values, and core goals, providing the framework for all other plans.
Select one: a.
mission
b.
position statement
c.
code of conduct
d.
tactical plan
Question 11 Not yet answered Marked out of 2Flag question Question text
Opportunities and threats are:
Select one: a.
identified as part of the firm’s tactical planning process.
b.
dealt with primarily in a firm’s operational planning process.
c.
factors that are external to the firm but can still affect its performance.
d.
factors that are internal to the firm and those over which the firm has a great deal of control.
Question 12 Not yet answered Marked out of 2Flag question Question text
_____ refers to the number of people a manager supervises.
Select one: a.
Span of control
b.
Organizational absorption
c.
Overhead rate
d.
Value chain analysis
Question 13 Not yet answered Marked out of 2Flag question Question text
_____ departmentalization means dividing employees into groups based on area of expertise, such as marketing, finance, and engineering.
Select one: a.
Customer
b.
Functional
c.
Product
d.
Process
Question 14 Not yet answered Marked out of 2Flag question Question text
Companies that get the most from their people often consider their _____ their biggest investment.
Select one: a.
top management
b.
trade unions
c.
crowdsourcing efforts
d.
human resources
Question 15 Not yet answered Marked out of 2Flag question Question text
Studies show that the wage gap is the largest in _____ than in any other developed country.
Select one: a.
Australia
b.
the United Kingdom
c.
Japan
d.
the United States
Question 16 Not yet answered Marked out of 2Flag question Question text
In the context of human resource management challenges, which of the following statements is true about older workers?
Select one: a.
Older workers have no expectation that their employers will be loyal to them, and they don’t feel that they owe their companies strong loyalty.
b.
Many companies have started flexible schedules, training opportunities, and creative pay schedules to retain their best older employees.
c.
Older workers have startlingly high expectations for their pay, their responsibilities, and job flexibility, but little willingness to “pay dues.”
d.
Unlike younger workers, older workers have a proven ability to multitask and have a multicultural perspective.
Question 17 Not yet answered Marked out of 2Flag question Question text
Eileen is 23 years old and a recent college graduate who just accepted her first full-time position as a web designer. If Eileen is like most in her generation, it is likely that she will:
Select one: a.
feel a high degree of loyalty to her employer.
b.
realize that it is important for her to “pay her dues” before she expects any major increases in pay or responsibilities.
c.
be somewhat closed-minded, with little desire to consider views that differ from her own.
d.
have high expectations about pay and opportunities for advancement but low expectations about her employer’s loyalty to her.
Question 18 Not yet answered Marked out of 2Flag question Question text
Jean is in her early 20s and has recently landed a job at a software company. Going by recent studies, Jean is more likely to:
Select one: a.
be treated well by her employers and given more benefits than the male employees of the company.
b.
find it difficult to sue her company in case she faces any unfair treatment at work since she is a woman.
c.
face discrimination in terms of both pay and promotions at work.
d.
continue working in the company even if she faces any sort of discrimination as it is very difficult for women to start their own businesses in the U.S. as they have to satisfy a large number of conditions.
Question 19 Not yet answered Marked out of 2Flag question Question text
According to a report in Fast Company, a major reason why many HR managers struggle to add value to their firm is that they:
Select one: a.
focus on people rather than on revenue-earning products.
b.
lack sufficient business acumen, including strategic skills.
c.
are in staff positions rather than in line positions.
d.
don’t have well-honed communications skills.
Question 20 Not yet answered Marked out of 2Flag question Question text
A way to determine whether senior management values the contributions of the HR department is to determine whether HR:
Select one: a.
is listed as a line department instead of a staff department on the organization chart.
b.
is listed as a line item on the budget.
c.
reports to the CEO.
d.
has offices near the vice president for strategic planning.
Question 21 Not yet answered Marked out of 2Flag question Question text
Which of the following is an example of internal recruitment?
Select one: a.
Trade associations
b.
College employment centers
c.
Promotions
d.
Newspaper ads
Question 22 Not yet answered Marked out of 2Flag question Question text
_____ carries a fair amount of legal risk, since this kind of test must measure aptitudes that relate directly to the job itself.
Select one: a.
Physical examination
b.
Intelligence testing
c.
Skills testing
d.
Drug testing
Question 23 Not yet answered Marked out of 2Flag question Question text
When it comes to references and background checks, 75 percent of today’s employers:
Select one: a.
employ rigorous techniques to ensure they find out any potential problems before they hire a candidate.
b.
have found that less than 5 percent of job applicants misrepresent their past accomplishments.
c.
don’t thoroughly check the qualifications of most candidates despite the high risks associated with hiring dishonest or unethical employees.
d.
have found that the cost of such checks tends to far outweigh the potential benefits.
Question 24 Not yet answered Marked out of 2Flag question Question text
Which of the following is a structured interview question?
Select one: a.
How late do you normally like to work?
b.
What would you do if your boss asked you to complete a key project within an unreasonable timeframe?
c.
How many children do you currently have and how many more do you want?
d.
If you realized a co-worker was cheating on their spouse, how would you handle the situation?
Question 25 Not yet answered Marked out of 2Flag question Question text
Social Security and Medicare contributions are:
Select one: a.
legally mandated benefits.
b.
the only benefits most socially responsible firms pay to their employees.
c.
paid entirely by employees rather than by employers.
d.
projected to become less expensive to employers every year because of recent changes in federal tax laws.
Question 26 Not yet answered Marked out of 2Flag question Question text
_____ performs the critical functions necessary to operate the computer at its most basic level, such as reading programs into the main memory and allocating computer memory among various tasks.
Select one: a.
System software
b.
CAD/CAM software
c.
Distributive software
d.
Central processing monitoring hardware
Question 27 Not yet answered Marked out of 2Flag question Question text
PracticeAdmin Practice Management Software™ is an on-demand, full-featured medical practice management/medical billing software designed by a physician. This software package demonstrates the use of _____, or specialized applications that are used in a particular industry.
Select one: a.
horizontal applications software
b.
vertical applications software
c.
utility programs
d.
operating system software
Question 28 Not yet answered Marked out of 2Flag question Question text
_____ is often referred to as the world’s largest computer network.
Select one: a.
An intranet
b.
The Internet
c.
A cloud-based network
d.
An extranet
Question 29 Not yet answered Marked out of 2Flag question Question text
_____ is a noncommercial network based on fiber-optic cable, which uses high-speed connectivity to improve education, research, and collaboration.
Select one: a.
Broadband
b.
An extranet
c.
Internet2
d.
An intranet
Question 30 Not yet answered Marked out of 2Flag question Question text
_____ computing means using Internet-based storage capacity, applications, and processing power to supplement or replace internally-owned computer resources.
Select one: a.
Grid
b.
Database
c.
Cloud
d.
Elastic
Question 31 Not yet answered Marked out of 2Flag question Question text
Data become _____ when they are processed, organized, and presented in a way that makes them useful to a decision maker in a company.
Select one: a.
information
b.
values
c.
knowledge
d.
metadata
Question 32 Not yet answered Marked out of 2Flag question Question text
_____ refers to the raw facts and figures businesses collect.
Select one: a.
Data
b.
Information
c.
Chip
d.
Spyware
Question 33 Not yet answered Marked out of 2Flag question Question text
Which of the following statements is true of B2B e-commerce?
Select one: a.
It involves much less investment than B2C e-commerce.
b.
It involves businesses buying and selling supplies, components, machinery, equipment, or services to individual final consumers.
c.
It involves businesses buying and selling supplies, components, machinery, equipment, or services from other businesses.
d.
It involves much less negotiation than B2C e-commerce.
Question 34 Not yet answered Marked out of 2Flag question Question text
When a person buys stocks through an online broker such as Charles Schwab he participates in the _____ form of e-commerce.
Select one: a.
B2B
b.
B2C
c.
C2B
d.
B2G
Question 35 Not yet answered Marked out of 2Flag question Question text
One difference between B2C and B2B e-commerce is that the:
Select one: a.
B2B transaction involves little or no negotiation.
b.
B2C transaction tends to be smaller when compared to B2B.
c.
B2C transaction typically involves extensive and careful research while the B2B transaction tends to be less rational.
d.
B2C transaction involves customers with larger amounts of money to spend at one time.
Question 36 Not yet answered Marked out of 2Flag question Question text
In an effort to make online payments risk free, B2C e-commerce sites use _____.
Select one: a.
verified signatures
b.
banks as clearing points
c.
data warehouses
d.
secure socket layers
Question 37 Not yet answered Marked out of 2Flag question Question text
The _____, passed in _____, requires senders of unsolicited commercial emails to label their messages as ads and to tell the recipients how to decline future messages.
Select one: a.
Right to Privacy Act; 2005
b.
CAN-SPAM Act; 2003
c.
Deceptive Unsolicited Mail Policy (DUMP) Act; 2002
d.
Emergency Supplemental Appropriations Act; 1999
Question 38 Not yet answered Marked out of 2Flag question Question text
The decision about where to locate a business facility:
Select one: a.
is always based entirely on the availability of skilled labor.
b.
seldom considers quality of life or legal and political factors because these factors rarely have a noticeable impact on costs of production.
c.
usually boils down to where the operations manager wants to reside.
d.
usually requires the analysis of several different factors, but the importance of each factor varies depending on the specific industry.
Question 39 Not yet answered Marked out of 2Flag question Question text
A _____ is a set of related activities that transform inputs into outputs, thus adding value.
Select one: a.
network
b.
process
c.
ERP
d.
service
Question 40 Not yet answered Marked out of 2Flag question Question text
Large Homes Inc. is currently in the midst of a big residential construction project. The company’s operations manager is looking at estimated completion dates for the various phases of construction. The problem is that the site excavation took three weeks longer than anticipated because there was hard granite where the basement was supposed to go. The operations manager wants to make up the time in the other phases, but those are falling behind as well, due to the use of construction materials and methods the company has never used before. Which of the following tools might have helped the operations manager better manage the project scheduling?
Select one: a.
Spyware
b.
CPM network
c.
Firewall application
d.
Vertical integration
Question 41 Not yet answered Marked out of 2Flag question Question text
_____ first proposed the relationship between quality and business success in the early 1950s and is considered the father of the quality movement.
Select one: a.
Frederick Winslow Taylor
b.
W. Edwards Deming
c.
Peter Drucker
d.
Henry Mintzberg
Question 42 Not yet answered Marked out of 2Flag question Question text
Which of the following statements is true of services?
Select one: a.
They can be experienced.
b.
They are tangible in nature.
c.
They are produced independently of the consumer.
d.
They can be stored as inventory.
Question 43 Not yet answered Marked out of 2Flag question Question text
_____ refers to the replacement of human operation and control of machinery with some form of programmed control.
Select one: a.
Just-in-time production
b.
Automation
c.
Poka-yokes
d.
Six Sigma
Question 44 Not yet answered Marked out of 2Flag question Question text
_____ software enables users to test, analyze, and optimize their designs.
Select one: a.
Computer-aided design
b.
Computer-aided engineering
c.
Computer-aided manufacturing
d.
JIT
Question 45 Not yet answered Marked out of 2Flag question Question text
_____ software enables a company to track every piece of inventory in its supply chain using radio-frequency identification technology.
Select one: a.
Enterprise resource planning
b.
Computer-aided design
c.
Electronic design automation
d.
Computer-aided engineering
Question 46 Not yet answered Marked out of 2Flag question Question text
In operations management, quality is defined in terms of:
Select one: a.
the ratio of cost to output.
b.
how well a product satisfies customer preferences.
c.
the number of defects per thousand units of output.
d.
the Baldrige Quality Index.
Question 47 Not yet answered Marked out of 2Flag question Question text
The _____ was established by Congress to encourage American firms to focus on quality improvement in order to improve their global competitiveness.
Select one: a.
U.S. National Quality Improvement Program
b.
Forbes Quality Program Achievement
c.
Reagan-Carter TQM Award
d.
Baldrige National Quality Program
Question 48 Not yet answered Marked out of 2Flag question Question text
Which of the following statements best describes a difference between Six Sigma and total quality management (TQM)?
Select one: a.
Six Sigma pursues a strategy of preventing mistakes that create defects, while TQM focuses on correction of such mistakes.
b.
Six Sigma relies on expert guidance, while TQM focuses on employee empowerment to make decisions about improving quality.
c.
Six Sigma focuses on reducing the processing time of production activities, while TQM focuses on organization-wide quality.
d.
Six Sigma emphasizes on holding of large inventories of goods, while TQM follows a strategy of just-in-time (JIT) production.
Question 49 Not yet answered Marked out of 2Flag question Question text
When Japanese cars first came on the scene in a big way during the OPEC crisis of the late 70’s, it was a perfect storm for the American car makers. Ford, in particular, responded in the 80’s with the slogan, “Quality is Job One,” which may or may not have been in fact true. Toyota was faced with massive backlash from widespread quality issues that have been very public, and Ford gained popularity for its quality cars. As a result, Ford made record profits even during the recession. What does this demonstrate?
Select one: a.
The importance of good PR
b.
The disadvantage of poka-yokes
c.
The direct relation betweenquality and business success
d.
The importance of focussing on correcting errors rather than preventing errors to improve quality
Question 50 Not yet answered Marked out of 2Flag question Question text
_____ refers to a set of strategies and practices to eliminate waste.
Select one: a.
Spamming
b.
Offshoring
c.
Lean production
d.
Enterprise resource planning
