Please read the followingnew instructions carefully before attempting Quiz
• This quiz consists of 10 Multiple Choice Questions (MCQ’s) and 10 true/false statements
carrying 1 mark each.
• Last date for submission of QUIZ is 22nd April 2016
• Read questions carefully and select the most appropriate answer for each MCQ. Avoid
selecting two choices for one MCQ. The double options will be marked zero.
• All instructions will be considered while marking. So, be careful while attempting the
quiz.
• You must attempt the quiz (in word document) in the following format:
Q no.
1
2
3
11
12
13
Selected option
B
A
C
F
F
T
• Make sure that you upload the solution in word format only and according to above
mentioned form(tabular form); otherwise your assignment will not be accepted and
will be marked zero.
• Make sure that you upload the solution before due date. No solution will be accepted
through E-mail after the due date.
• Cheating or copying of solution is strictly prohibited; No credit will be given to copied
material.
• Once you upload the quiz on Assumption College , it will not be replaced in any case.
QUIZ
1. High levels of trust between disputants makes:
a. Negotiation more efficient
b. Disputants less responsive
c. Decrease disputant’s willingness to try to find additional ways to trust each other
d. A competitive conflict cycle more likely
2. Which type of trust is founded on control?
a. Calculus-based trust
b. Knowledge-based trust
c. Identification-based trust
d. Productive based trust
3. There is a contest among all employees of organization about valuable suggestions for
improving policies for employees. What type of conflict it may be?
a. Constructive
b. Destructive
c. Competitive but constructive
d. Cooperative but destructive
4. All of the following are advantages of understanding the other disputant’s interests
except:
a. It helps user visualize and recognize alternate ways to meet goals
b. It creates greater inflexibility in coming to settlement
c. It ensures user doesn’t miss an optimal resolution
d. It enables user to evaluate whether some interests could be met outside the conflict
5. Focusing only on resource aspects of a conflict leads to
a. Zero-sum thinking
b. A competitive approach to resolution
c. A cooperative approach to resolution
d. Zero-sum thinking and a competitive approach to resolution
6. Where the disputants aren’t fighting about what’s really bothering them, the conflict is:
a. Misplaced
b. Misattributed
c. Misaligned
d. Displaced
7. The meaning of language or behavior may be misunderstood, causing a _____ conflict.
a. Preferences and nuisances
b. Data-type
c. Resource
d. Communication
8. In the final step, Step Seven, disputants put the option into practice, which in turn
creates a new:
a. Stimulus
b. Action
c. Option
d. None of the above is correct
9. The conflict gamer reacts to conflict by:
a. Avoiding it
b. Feeling traumatized by it
c. Not preparing for it
d. Postponing negotiation
10. The form of negotiation in which the negotiation is facilitated by a neutral third party
is:
a. Mediation
b. Agent or advocate-assisted negotiation
c. Nonbinding evaluation
d. Arbitration
11. Agent is a party to a conflict who is powerful enough to significantly alter its course
True
False
12. Most transactions contain both compatible and incompatible goals and are known as
mixed-motive situations
True
False
13. Lawyers are the only people who could not benefit from understanding conflict
diagnosis
True
False
14. Creative thinking has always a positive effect on negotiation
True
False
15. Mediation is a way of negotiation where there are agents involved of both parties
True
False
16. Misconceptions about conflicts cause increase our ability to respond to conflicts
effectively
True
False
17. Issues perspective is the most important perspective of conflict to be observed.
True
False
18. Focusing on resources to diagnose a conflict may help in finding other sources of
conflict
True
False
19. In a competitive conflict the disputants perceive as a win and loose situation
True
False
20. The attitude that allows for risk taking behavior is known as trust
True
False
