- List and define two of the three essential management skills every supervisor must have.
- List and describe the kinds of controls systems used by managers.
- What are the components of the communication process model.
- Describe how a middle manager’s job is different from a supervisor’s job.
- List and give an example of Herberg’s maintenance and motivational factors.
- Explain the transactional model of leadership.
- Explain what is meant by any two of the following terms:Maslow’s Hierarchy of Needs,Theory X and Y,Expectancy Theory
- Describe the characteristics of effective teams.
- List and describe two recent “Productivity Improvement Methods”
- List and describe the purposes of the “performance appraisal”.
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