Q1: Explain service blue printing and how it helps in service design.
Q2: Chose any among the following service businesses and come out with service design covering, Service steps, measures required to monitor service steps, design parameters for each step. Define the service parameters for the chosen business for the complete service part.
Service Industry Choice (Chose only one)
1. Automobile service.
2. Hospital
3. Hotel
4. Computer maintenance service.
5. Banking.
6. Online web based consumer market place.
7. Car rental service
8. Transport Services – Say either of bus fleet/Taxis/
Explain how the service parameters you select help to monitor, control and improve the business.
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