1. Which of the following is a form of direct, intense, and detailed training?
A. Job delegation
B. Coaching
C. Job rotation
D. Mentoring
2. Which of the following types of leaders focuses on solutions, not on problems?
A. Interactive
B. Virtual
C. Level 5
D. Autocratic
3. In the Leadership Grid, employees preferred which of the following styles?
A. Middle-of-the-road management
B. Team management
C. Country club management
D. Authority-compliance management
4. A car company wants to build "the car of the future." It establishes a _______ to manage the entire
process.
A. focus group
B. committee
C. vertical team
D. working group
5. The ability to combine marketing knowledge with operations knowledge is an example of _______
skills.
A. functional
B. integration
C. implementation
D. time-management
6. Which of the following takes a big-picture perspective and works on high-impact issues?
A. Committee
B. Working group
C. Task force
D. Team
7. Business plans generally start with a/an
A. review of policies governing an organization.
B. general or explicit statement of where an organization wishes to be at some time in the future.
C. assessment of an organization’s current problems.
D. action plan of goals to be accomplished. 8. Employees are free to leave _______ at any time.
A. informal teams
B. task forces
C. horizontal teams
D. focus groups
9. A team’s performance can be evaluated at the
A. individual level and team level.
B. individual level and department level.
C. team level and department level.
D. team level and company level.
10. Sam is a supervisor who spends the majority of his time focused on meeting production
schedules and how the plant is running and virtually no time on employee needs. Sam is considered
a/an _______ leader.
A. high-trust
B. high-considered
C. job-centered
D. employee-centered
11. Roger has lunch with the same four people almost every day. These five people represent a/an
_______ team.
A. self-managed
B. virtual
C. self-directed
D. informal
12. A _______ leader shares successes with the team and takes personal responsibility when things
go wrong.
A. Level 5
B. democratic
C. virtual
D. servant
13. Daniel is a store manager and told his staff that they can issue customer refunds up to $25. For
refunds greater than $25, his staff needs Daniel’s approval. This is an example of management by
A. exception.
B. standards.
C. risk.
D. authority. 14. Which of the following types of leaders has the ability to bring about organizational change?
A. Directive
B. Transactional
C. Transformational
D. Participative
15. Which of the following managerial styles tends to be logical and objective?
A. Directive
B. Behavioral
C. Analytic
D. Intuitive
16. Employees expect their managers to practice management by
A. example.
B. objectives.
C. walking around.
D. exception.
17. Which of the following is crucial when motivating through employees participation?
A. Empowering employees
B. Joining self-managing teams
C. Participating in quality control circles
D. Joining self-directed teams
18. Who questions silo-thinking or narrow-thinking in organizations?
A. Leaders
B. Managers
C. Entrepreneurs
D. Supervisors
19. Which of the following plans focus on the short-term for a specific department?
A. Contingency
B. Strategic
C. Tactical
D. Operational
20. A food company is planning to change the formula for its popular breakfast cereal. It should
create a/an _______ to understand how consumers would value the new formula.
A. internal team
B. task force
C. committee
D. focus group
