1. PRT Company produces the best computer printers in the industry. The printers are long-lasting and
price-friendly, and no competitor has been able to catch up with PRT Company. This is an example of
A. market segmentation.
B. economies of scope.
C. competitive advantage.
D. market research.
2. _______ show the amount of time needed to complete activities as well as the amount of activity
that needs to be completed within a timeframe.
A. Organizational charts
B. Gantt charts
C. Process diagrams
D. Fishbone diagrams
3. Which of the following is used to calculate the cost-of-living index?
A. Consumer price index (CPI)
B. Balance of payments (BOP)
C. Balance of trade (BOT)
D. Producer price index (PPI)
4. Regarding selling methods, traditional salespeople do not spend any time on
A. approaching the clients.
B. presenting the product to a client.
C. prospecting clients.
D. identifying a client’s needs.
5. Which of the following leaders fosters creativity and growth?
A. Transformational
B. Classic
C. Transactional
D. Trait
6. Which of the following bankruptcy Chapter Codes apply to personal bankruptcy cases?
A. Chapters 7, 11, and 13 Codes
B. Chapter 7 Code only
C. Chapter 13 Code only
D. Chapter 11 Code only 7. Just-in-time strategies _______ investment in inventories.
A. decrease
B. semi-decrease
C. semi-increase
D. increase
8. The proper roles expected of the Chief Executive Officer of a company include which of the
following?
A. Leader, mentor, motivator, and communicator
B. Communicator, dictator, rank-puller, and hard negotiator
C. Mentor, doubter, motivator, and hard bargainer
D. Task-oriented, coercive leader, results-driven, and hard seller
9. Regarding microeconomics, which of the following considers opportunity costs?
A. Accounting costs
B. Marketing costs
C. Economic costs
D. Manufacturing costs
10. Macroeconomics deals with which of the following?
A. Profits
B. Production
C. Income
D. Inflation
11. Supplier certification means
A. evaluating a supplier’s quality systems.
B. maintaining the incoming materials quality.
C. approving the supplier’s production processes.
D. making sure the supplier is competent.
12. Which of the following helps in problem-solving?
A. Listening and stroking
B. Listening and discounting
C. Stroking only
D. Stroking and discounting
13. A job specifications document contains which of the following?
A. Job duties, tasks, and responsibilities
B. Job changes, analysis, and design
C. Skills, education, and experience
D. Job context, schedules, and conditions 14. The scope of private law includes which of the following?
A. Tort law, administrative law, and property law
B. Constitutional law, administrative law, and criminal law
C. Criminal law, contract law, and constitutional law
D. Contract law, tort law, and property law
15. Regarding supplier performance measurement, a supplier’s willingness to participate in the
minimum purchase requirement comes under _______ measures.
A. quality
B. delivery
C. service
D. cost/price
16. Which of the following is recommended to learn about diversity management skills?
A. Online and offline training
B. Podcast and webcast training
C. Sensitivity training and role-playing games
D. In-basket training and email answering
17. Which of the following represents the correct sequence of handling physical security threats?
A. Deny ? Detect ? Deter ? Delay
B. Detect ? Delay ? Deny ? Deter
C. Delay ? Deny ? Detect ? Deter
D. Deter ? Deny ? Detect ? Delay
18. Which of the following ensures non-discrimination in employment practices?
A. Office of Personnel Management
B. Equal Employment Opportunity Commission
C. National Labor Relations Board
D. Department of Labor
19. In a manufacturing company, the number of hours it takes to manufacture a car measures
organizational
A. effectiveness.
B. dynamics.
C. efficiency.
D. innovation.
20. Which one of the following items drives the other three items?
A. Channel mix
B. Customer mix C. Service mix D. Product mix
