1. QUESTION 1 According to Blake and Mouton, the two most common barriers to
organizational effectiveness are: 2. Untrained managers and poor
employee attitudes
Employee attitudes and poorly defined
goals
Communication problems and a lack of
planning
Organization change and development
2 points
QUESTION 2 1. Which of the following researchers developed a managerial grid that
built upon the research that determined leadership’s two primary functions
are the initiation of structure and consideration? 2. Blake and
Mouton
Likert
Fleishman
French and
Bell
2 points 1.
built upon the research that determined leadership’s two primary functions
are the initiation of structure and consideration? 2. Blake and
Mouton
Likert
Fleishman
French and
Bell
2 points 1.
QUESTION 3 The approach to organization change known as organization
development (OD) combines: 2. Scientific management with industrial
psychology
Scientific management with
sociotechnical systems
The managerial grid and sociotechnical
systems
Applied behavioral science and action
research
2 points
development (OD) combines: 2. Scientific management with industrial
psychology
Scientific management with
sociotechnical systems
The managerial grid and sociotechnical
systems
Applied behavioral science and action
research
2 points
QUESTION 4 1. Which of the following is the metaphorical term that best describes
how Frederick Taylor and his contemporaries viewed organizations? 2. A brain
A psychic
prison
A machine None of the
above
2 points 1.
how Frederick Taylor and his contemporaries viewed organizations? 2. A brain
A psychic
prison
A machine None of the
above
2 points 1.
QUESTION 5 The merging of the University of Michigan’s Institute for Social
Research and the Massachusetts Institute of Technology’s Research Center
for Group Dynamics resulted in: 2. The first sensitivity training program in the U.S.
The first center devoted entirely to leadership
development and training
The Hawthorne studies
The organizational survey feedback method
2 points
Research and the Massachusetts Institute of Technology’s Research Center
for Group Dynamics resulted in: 2. The first sensitivity training program in the U.S.
The first center devoted entirely to leadership
development and training
The Hawthorne studies
The organizational survey feedback method
2 points
QUESTION 6 1. Which of the following were contextual influences of Frederick Taylor’s
scientific management? 2. The Industrial Revolution
The growth of manufacturing
organizations
The disciplines of economics and
engineering
All of the above
2 points 1.
scientific management? 2. The Industrial Revolution
The growth of manufacturing
organizations
The disciplines of economics and
engineering
All of the above
2 points 1.
QUESTION 7 Which of the following researchers determined that leadership’s two
primary functions are the initiation of structure and consideration? 2. Blake and
Mouton
Likert
Fleishman
French and
Bell
2 points
primary functions are the initiation of structure and consideration? 2. Blake and
Mouton
Likert
Fleishman
French and
Bell
2 points
QUESTION 8 1. James O. McKinsey is known for: 2. Writing the first book about organization management
His research contributions to organization change
Establishing the first professional service firm devoted to management
consulting in the U.S.
His research contributions to leadership development and effectiveness 2 points QUESTION 9 1. Coercion and confrontation are: 2. Irrelevant to insights into bringing about organization change
Recommended methods for disenfranchised groups to bring about
organization change
Recommended methods for management to use to bring about
organization change
None of the above
2 points 1.
His research contributions to organization change
Establishing the first professional service firm devoted to management
consulting in the U.S.
His research contributions to leadership development and effectiveness 2 points QUESTION 9 1. Coercion and confrontation are: 2. Irrelevant to insights into bringing about organization change
Recommended methods for disenfranchised groups to bring about
organization change
Recommended methods for management to use to bring about
organization change
None of the above
2 points 1.
QUESTION 10 Sensitivity training: 2. Is another term for T-groups and laboratory
training
Is another term for T-groups but not
laboratory training
Is another term for laboratory training but
not T-groups
None of the above
2 points
training
Is another term for T-groups but not
laboratory training
Is another term for laboratory training but
not T-groups
None of the above
2 points
QUESTION 11 1. The roots of management consulting started with 2. Frederick Taylor
Ronald Lippitt
Robert Blake
James O.
McKinsey
2 points 1.
Ronald Lippitt
Robert Blake
James O.
McKinsey
2 points 1.
QUESTION 12 Organization surveys can be used to: 2. Organizational diagnosis
Assess employees’ perceptions
Give feedback to organization management
and employees
All of the above
2 points
Assess employees’ perceptions
Give feedback to organization management
and employees
All of the above
2 points
QUESTION 13 1. Scientific management was based on which of the following four
principles? 2. Data gathering; worker selection and development; integration of the
science and the trained worker; redivision of the work of the business
Worker selection and development; integration of the science and the
trained worker; redivision of the work of the business; succession planning
Data gathering; worker selection and development; integration of the
science and the trained worker; succession planning
Data gathering; worker selection and development; implementing policies
and procedures; succession planning
2 points 1.
principles? 2. Data gathering; worker selection and development; integration of the
science and the trained worker; redivision of the work of the business
Worker selection and development; integration of the science and the
trained worker; redivision of the work of the business; succession planning
Data gathering; worker selection and development; integration of the
science and the trained worker; succession planning
Data gathering; worker selection and development; implementing policies
and procedures; succession planning
2 points 1.
QUESTION 14 Industrial psychology: 2. Was mainly concerned with screening and testing, and moral and
efficiency studies
Was mainly concerned with leadership development
Takes an unsystematic approach to organization change
Applies only to manufacturing organizations
2 points
efficiency studies
Was mainly concerned with leadership development
Takes an unsystematic approach to organization change
Applies only to manufacturing organizations
2 points
QUESTION 15 1. Organization development is an outgrowth of: 2. Sociotechnical systems and industrial
psychology
Sociotechnical systems and sensitivity
training
Sensitivity training and industrial
psychology
The management grid
psychology
Sociotechnical systems and sensitivity
training
Sensitivity training and industrial
psychology
The management grid
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