- Describe supply chains and explain why “supply network” may be a more accurate term.
- Contrast B2B portals with B2B marketplaces.
- What are two process innovations enabled by effective collaboration within supply networks?
- Explain how effectively managing the supply chain can help an organization be a responsible social citizen.
- How does SCP differ from SCE?
- How does supply chain visibility help an organization react to external events?
- Contrast supply chain effectiveness and supply chain efficiency.
- What is XML, and how does it impact SCM?
- What is RFID, and how does it impact SCM?
- How does CRM differ from SCM?
- What is CRM systems, and what are its primary components?
- Describe the enterprise-wide changes necessary for realizing a successful CRM strategy.
- Contrast operational and analytical CRM.
- How does analytical CRM help in monitoring social conversations?
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