Unit Assignments
Unit IV Case Study
This assignment provides you with an opportunity to explain
the dynamics of teamwork, including motivation, conflict resolution, and
leadership. First, read the scenario below.
Scenario: The vice president (VP) of marketing has hired you
as the leader whose first task involves implementing a new process for applying
customer service within the organization. The VP shares that the purpose of
this initiative is to help resolve a list of issues that are negatively
infecting teamwork: (1) morale is low, (2) employees are consistently late for
work while others leave early, (3) workers disagree on the daily workload, (4)
there is no drive or enthusiasm, and (5) above all, two employees have
complained about harassment.
Your team consists of eight employees: three are newly hired
employees, five employees are male and three are female. Each employee has a
diverse background. Your charge is to reach the goal of improving customer
service by directing the team through the five stages of team development.
After reading the scenario, write a minimum three-page paper
by using the following questions as guidelines:
1. Motivation:
What is the current state of motivation for employees, and what can you do to
improve their motivation?
2. Leadership:
What can leadership personnel do to positively impact teamwork that eventually
leads to better customer service?
3. Resolving
conflict: How can the employees approach resolving conflicts with one another
in order to maintain a positive teamwork dynamic?
4. Resolving
conflict: How can the employees approach resolving conflicts with customers?
5. Teamwork: What
types of activities would help the team progress through the five stages of
team development? (See page 161 in the textbook for the stages.
Also, be sure your paper fulfills the following
requirements:
· The body of
the paper consists of at least three pages.
· The format of
your paper follows APA style. Click here to access the CSU Citation Guide. A
sample research paper that has been formatted in APA style starts on page 20 of
the guide.
· Properly cite
one reference (e.g., journal article) that you located from the university’s
online library.
· Properly cite
two references (e.g., article, webpage) that you located from reputable sources
(e.g., online library or reputable webpages).
· Properly cite
your textbook within the paper.
