Activity 2
BSAD 2010 – Managerial Communication
Chapter 2 1. Identify your triggers, which cause you to react emotionally without thinking. In a paragraph,
describe a trigger that could lead to emotional hijacking for you. Explain one or two strategies
you can use to calm down and communicate constructively.
2. Write observations about nonverbal communications during two conversations you have over
the next few days. For each of these conversations, explain your observation of nonverbal
communication from the following: eye contact and movement, smiles and nods, other facial
expressions, gestures, posture, and touch. Conclude with a summary of lessons you have learned
and goals for improving your sight-reading.
Categories: