1. Which
scenario describes a manager filling an interpersonal role?
a) A manager
selects his team for a new company project.
b) A manager
discusses company profits with major shareholders.
c) A manager
settles a dispute between two employees.
d) A manager
reads over reports produced by a development team.
e) A manager
motivates employees to complete delegated tasks.
2. The basic
belief of scientific management is that:
a) if
certain factors occur, there is “one best way” to manage.
b) there is
no “one best way” to make an organization effective and efficient.
c) organizations
are interrelated and interdependent parts arranged to produce a unified whole.
d) you
should apply statistical models and computer simulations to managerial
activities.
3. Which of
the following is not a function of a manager?
a) Planning
b) Organizing
c) Controlling
d) Driving
4. Is
objective setting top-down or bottom-up?
a) Bottom-up
b) Neither
c) Top-down
d) It is case
specific
5. Human
resource management involves training, motivating, and retaining competent
employees.
a) True
b) False
6. Which
example addresses the reliability of a selection process?
a) Random
candidates for a job are required to undergo drug testing before being
considered.
b) A hiring
manager in an office ensures that all applicants have written communication
skills.
c) A
physical exam is a requirement for those interviewing to be police officers.
d) Only
subjective measures are used by a company to gauge job applicants’
qualifications.
e) A written
test given to candidates for a position is the same for each test-taker.
7. In
informal planning, goals are usually __________ shared with others in the
organization.
a) unwritten
and little is
b) unwritten,
but much is
c) written,
and much is
d) written,
but little is
8. Which of
the following is most likely a structured problem?
a) How to
create a blog on your computer that is popular
b) How to
load a new program on your computer
c) How to
find the best software for your computer
d) How to
prevent your computer from crashing
e) How to
purchase the computer that is right for you
9. What
occurs in value chain management?
a) Work
related to all aspects of production
b) Focus on
only production inputs
c) Measurement
of revenues and expenditures
d) Direct
customer service tasks
e) Evaluation
of an overall organization
10. A large
company pays most of its staff based on how well they perform their specified
job
tasks and the efficiency they display in doing so. What is
this an example of?
a) Skill-based
pay
b) Objective
pay
c) Variable
pay
d) Functional
pay
e) Tenure-based
pay
11. How does a
basic corrective action differ from an immediate corrective action?
a) Basic
corrective actions must be concurrent with a problem.
b) Basic
corrective actions do not involve feedforward control.
c) Basic
corrective actions require forethought and analysis.
d) Basic
corrective actions are intended to be temporary solutions only.
e) Basic
corrective actions do not involve complex or detailed planning.
12. Which
statement accurately defines work specialization?
a) Individual
employees specialize in doing part of an activity rather than the entire
activity.
b) Jobs are
ranked relative only to their worth or value to the businesses.
c) It is the
degree to which tasks are grouped together.
d) Work
specialization clarifies who reports to whom.
13. Human
resource management activities, such as hiring and downsizing, are the sole
responsibility of the human resource department.
a. True
b. False
14. Which
style of leadership involves the most centralized use of authority?
a) Democratic
b) Laissez-faire
c) Situational
d) Autocratic
e) Bureaucratic
15. The line
of authority that extends from the upper levels of management to the lowest
levels of the organization is termed the __________.
a) chain of
command
b) chain of
responsibility
c) staff
authority
d) unity of
command
16. Which
organization would the transformational model probably least likely be applied
to?
a) A
family-style restaurant
b) A car
repair shop that also sells automotive parts
c) A small
lawn care business
d) A wholesale
clothing retailer
e) A major
chain sporting goods store
17. What does
the path-goal theory state?
a) A
leader’s function is to create goals and help employees reach them.
b) Leadership
style is dependent on the experiences of followers.
c) Leaders should
create in-groups to better achieve objectives.
d) Leader
participant is usually a situation-dependent factor.
e) Leader
control is most dependent on the current organizational goal.
18. What is
one important aspect of managerial control?
a) Program
outlining
b) Improved
public relations
c) Corrective
action
d) Employee
trust
e) Loss of
responsibility
19. Leaders
are __________.
a) the first
step in the leadership process
b) the final
step in the leadership process
c) individual
people who study the leadership process
d) individual
people, while leadership is a process
20. The basic
belief of the quantitative approach is that:
a) there is
“one best way” to make an organization effective and efficient.
b) you
should apply statistical models and computer simulations to managerial
activities.
c) you
should reward employees on a fixed ratio schedule.
d) you
should reward employees on a variable ratio schedule.
